Caliber CollisionReviews of calibercollision.com

I took my Audi to Caliber Collision in Seaside, CA. It was the absolute WORST experience. My car repair was originally supposed to take 2 weeks. I dropped it off the second week in February and PICKED IT UP TODAY, JUNE 20th. They tried to have me pick it up in March but they had completed a BOTCHED paint job, there were paint splatters inside of my car...it literally looked like a two year old had painted my car....not only that, but they replaced my back window shield with a warped one, I still had cracks and scratches all over my car that were not repaired. I sent pictures of their "completed" job to my insurance company and was told the next day to bring it back in and they would basically start the entire job all over again. While the status of the paint job and repairs was significantly better when I picked up my car today (almost 4 months later), I am still very upset with the mistakes and sloppy work, including a clear spray that they put on the outside of my car, but left the doors open while spraying, and now the console is covered with a dull residue that will not come off. There are still paint splatters and dry paint drops throughout the exterior of my car as well as unrepaired dents and scratches. While I have been very patient and accommodating, I was told today that they will not fix anything else and I will need to file a new insurance claim and take it somewhere else to clean up their messes. I WOULD NEVER RECOMMEND THIS AUTO SHOP TO ANYONE...EVER. On a positive note, Ramon was respectful and tried to get get my car cleaned up, but I just do not believe they have qualified workers, especially when it comes to painting and details.

I went to pick up my car for the 2nd time. It looks much better. They wanted me to sign saying I was given notice and approved increase in estimate. I balked bc no one told me and I don't believe my insurance should have to pay for more when they had sufficient time to do the job. I talked to Amador and Larry and was fine not signing. I was not happy dealing with both locations of Caliber. 190th tried to tell me that the inability to close the sunroof was normal when I returned it the first time. Idk if it's because I'm a woman but I felt like no urgency or accuracy was involved. My car was at C from Mid March until Last week of May before they decided to see if I would take the car without the new headliner. During this time, they did the bare minimum. The car was given back to me in such a joke of a state (wavy lines, dents, missing screws, scratches, items not replaced, dirt, sunroof stuck). The car went back to C on May 28. I got it back today June 20. I've been paying for rental cars this whole time. I could have saved so much money if the process in their end was better. I would not recommend Caliber to anyone. And noticed my car is making weird noises from the engine so I need to have it sent back AGAIN!

They made the process so easy for us. We were completely satisfied with our services

From the moment we reported a claim we were guided thru the process of having our car repaired. Caliber Collision is the most professional and efficient place we have ever seen. We were kept informed every step of the way, could not believe how fast it was done and how VERY beautiful it looked when finished. Thank you Caliber Collision for getting us 'back to the rhythm of our lives'!

Thank you so much for your excellent service. I recommend them to anyone 5 star +++++ Awesome service

The technician was very helpful and pleasant. He fixed a minor body problem in the spot and did not charge me. I have had two great experiences with this business.

This is unfortunately the second time I have had to deal with Caliber Collision. They are a preferred vendor for my insurance, so the claims specialist me to them for my claim. I called and tried to get in for a simple estimate to see if my daughter's car was totaled or not. They offer free estimates according to their website. When I asked for and estimate I got 2 different answers. One said they wouldn't work with me at all as the insurance company needed to do the quote first. The insurance company told me they could do the estimate first. The other shop I called said because I had state farm they couldn't get me in until August. Basically, the companies' processes have me in an impossible loop. I need a quote to see if my car is totaled. They won't give me a quote until they can get my car in for work. A little cart before the horse in the case of Hail damage. I asked the location that denied giving me a quote flat out after hearing my insurance. I asked if I was a paying cash customer would you give me a free quote and they said yes. So why can't I even get an initial quote from them. I can see that they may not get any money from me in the end, but they are a preferred vendor with the insurance company because they get so many referrals. That is the tradeoff for the pipeline of work the company provides. I won't even go into the 6 month process I had to go thru with this company 9 years ago with my other vehicle.

This place is great! Great service, beautiful job, very helpful! I’ll be singing the praises about Calliber in Fife to all my friends. This is my second visit with them, and it’s the same great service!