Caliber CollisionReviews of calibercollision.com

I was a return customer at the Caliber Collision located on N Salisbury Blvd in Salisbury MD. However second time is not a charm. My car was damaged on the front right bumper and quarter panel; however, still drivable. On the service a small dent and broken headlight lens. The light still worked, I chose Caliber Collision for the estimate. The estimate was over 5000 dollars which cause the other person insurance company (the insurance of the person that hit my car) to consider my car a total loss. However, I chose to keep my vehicle and have it fixed. Caliber Collision refused to fix my car because they work with the insurance company. However they were not recommended by the insurance company. I was their customer. But that would be fine except they disassembled my vehicle and stated I have to pay $292 to have it reassembled so that I can drive it away from their facility to another. Nothing in the signed agreement does it state my vehicle will not be returned to me in the same condition as it was when I dropped it off for an estimate. More importantly, they never come about my vehicle every phone call to them I had to initiate. I was the customer not the insurance. Please note the insurance company recommended a different company., which would not be able to get to my car until the middle of February. A complete nightmare!!!

I was treated with knowledge,respect,friendliness and professional when I brought my car to Venice,Fl Caliber Collision. Thank You, Cecile Montgomery

Although I appreciate the effort the body shop, Caliber - Nottingham, Baltimore is putting into my car repairs, the extended wait of over 1 and a half months has been challenging. I understand that quality work takes time but such a delay has very inconvenienced me. I hope they can expedite the process and improve their communication for a more positive customer experience in the future.

The office staff at Caliber Collision threw my prescription eyewear in the garbage! I went to Caliber Collision based on the recommendation of a friend who works at a different location. I was unimpressed with the front office staff when I dropped my keys off... things quickly went downhill once they took possession of my vehicle. First, the staff of Caliber Collision wrote down the wrong phone number... the mistake didn't occur to them even though the phone number wasn't active. I had to call them two weeks after my car was ready to go. Next, when I went in to pay, the front office didn't know how to run my bank card without a PIN (which I didn't know since I've never had a problem before). Well, the office Karen, in a very loud voice in front of several customers, insisted that I had insufficient funds to pay for my vehicle. Finally, I accidentally left my $500+ prescription eyeglasses on Collision's counter while I was paying (probably due to being accused of not having $200 to pay them). When I called Collision's office, they said they did find my glasses, but they threw them in the garbage! I emailed the regional office, and it was obvious it was nothing more than a bot. As of today, I haven't received any communication from Collision that tells me they want to change their bad reputation... yeah, read the independent reviews, not the 5 stars on their website.

Everything from beginning to end.

Very informative each steps of repair and keep me updated thoru out the repair. Chris Keeler service adviser very informative and professional

Caliber, Vickie was very friendly and efficient. Dusty also was very professional and efficient. The work was done timely and looks great! I would recommend these services.

Excellent staff and service! We had the unfortunate experience of leaving a doctor's appointment and finding that our car had a brand-new, prominent gash bestowed upon it, with no note or information left behind by the perpetrator. With Caliber, it ended up being much less hassle than it could've been. Alan and the team took care of us and made the experience as seamless as possible; from clearly estimating and explaining the job, to helping us set up and facilitate the rental car and dealing with our insurance. Their meticulous attention to detail was also assuring and the final results look amazing. In these relatively early post-pandemic years, customer service is often overlooked, but not at this Caliber location. They helped us overcome an otherwise challenging situation and made our lives easier. Many thanks to the Caliber team!