Caliber CollisionReviews of calibercollision.com

Fremont Street Franchise, Las Vegas Nevada. My 2500 is a magnet. Used these guys Early 2024, My new truck was TBoned. Took a while, quality always does, and got it back like new, no corners cut. Rear ended a few weeks ago, took a little time, again above and beyond expectations on the workmanship. Henry and Kevin are a great team. Pricey repair, but thats why we have Insurance. No corners cut, EXCELLENT quality of workmanship, all itemized. No corners cut, excellence in this form of art work takes time. Thank You gentlemen.....

This is regarding caliber in hope mills NC. The woman I spoke with on the phone had ZERO customer service skills and after laughing at me, proceeded to hang op the phone on me and end the call. After calling back to file a complaint the manager made several excuses for the rude customer service. I will never do business here again.

MY CAR HAS BEEN THERE A MONTH GOING ON 2 AND AFTER READING THESE REVIEWS MAKES ME WONDER ABOUT GETTING IT BACK ....GO SOMEWHERE ELSE THESE GUYS ARE SO SO SO SLOW IVE SEEN POND WATER MOVE FASTER THEN THIS!!!!! (POND WATER DOES NOT MOVE , ITS STAGNENT)

Painless, professional and experienced....Mr Terrell Stephens, Ms.Roxana Castro and Mr. Abdelrahman Afifi were superstars!!! They are trustworthy, pleasant and true pros. Awesome experience and would go back anytime.

If I could give this body shop zero stars, I would. They did a horrible job completing work on my vehicle, it took them months to return it, they returned my car dirty with marks that weren't previously on it. They were clearly using my car for personal use because I found a ladies personal item jammed between the seats. Totally unprofessional, shame on you Caliber Collision in Shorewood

The office manager/front desk person, Maria Arias Velasco, is the sunshine on a dark cloudy day. In the scheme of tow trucks & logistics my 2024 Lyriq was lost. Maria "baby sat" me thru a disturbing time & helped find my injured beast ,,,,,,,, always with a smile. If I had a business, I would steal her away at any cost. You can teach job functions but common sense & the psychology of dealing with stressed people comes from within. HONORABLE MENTION: Brandon Gobright, service advisor is very knowledgeable, patient & explains things clearly. I was confident that the repairs would be first class but damage to the electrical system required a GM certified Cadillac dealer to perform the operations.

Antonio made my experience Great at caliber collision!! He kept me update to date with the status of my vehicle. Antonio went above and beyond to make sure was care was ready before I drive into the medical center daily for work and expressed my concerns “that I’m used to driving my car” Antonio customer service was “exceptional” Thank you for your excellent service!!! Felicia

Was referred to Caliber Collision by Geico after my car was hit and damaged in California. Original service communication with Brandy, Rosa and Service Advisor Adam in Arizona was professional, personable and efficient. Follow-up communication with Service Advisor Adam was timely and excellent. I indicated that I needed my car to drive back over to California sooner than the original completion date. And, WOW, did Adam and his team come through big time! I received my repaired car back in one week less than the original quote! And the damaged area was repaired in a beautifully professional manner. The overall outstanding level of service attitude and pride in getting the job done in an exceptional manner was very evident and very much appreciated. Very impressive. After my exceptionally good experience at this local business, I have no hesitation in highly recommending them for future collision repair needs. Job well done! Thank you so much!!