Caliber CollisionReviews of calibercollision.com

The car repair was done wonderfully! The work is done by professionals! You can't see any damage after their repair! I especially want to highlight the staff, who are very polite and understanding. The girl who places orders understands the whole process and is very kind. I left with a repaired car in complete delight! I recommend everyone to contact them!

Awful customer service. Said they would give twice weekly updates on vehicle. No updates. Nobody answers the phone. Went through national:parent customer service and barely got any information. Estimated claim tripled, then went up another $5k. Now claiming I have your pay to get the car back because the disassembled to make estimate.

I am writing on behalf of myself and my mother, a formal complaint against Caliber Collision located at 15833 Bear Valley Road, Hesperia, CA 92345 (Phone: 760-947-8158). Our concerns are: The shop initially quoted an 8-day repair time for extensive front-end damage. However, it has now been 75 days, and our vehicle is still not repaired. We were told twice that our vehicle was ready for pickup, only to find upon arrival that it wasn't ready. This has caused significant inconvenience and wasted time. The shop attempted to release the vehicle to us with a known airbag issue. They insisted that we drive the vehicle until the necessary part was ready, potentially putting our lives at risk. Despite my mother (primary vehicle owner) designating me as the main point of contact due to her advanced age, the shop refuses to communicate with me. This violates our right to designate a representative as per California law. We've noticed inconsistencies in the repair estimates provided by the shop. Due to this prolonged repair process and lack of transportation, I have lost my job, causing significant financial hardship. The attempt to release a vehicle with a known airbag malfunction is a severe violation of safety standards and ethical practices in the automotive repair industry. This action, along with the other issues, appears to violate several aspects of the Automotive Repair Act and consumer protection laws. We request a thorough investigation into Caliber Collision's practices, particularly their willingness to release a vehicle with known safety issues. This behavior not only violates repair standards but also potentially endangers lives. Our insurance company has paid $8,900 for the repairs. However, given the extended timeframe, safety violations, communication issues, and the impact on my employment, we believe additional compensation and corrective action are warranted. We look forward to your prompt response and assistance in addressing these serious concerns

Came in today with a hood emblem I had purchased and they had it installed in less than 5 minutes. Great location in Grayslake with exceptional people.

Prompt honest customer service and they deal directly with the insurance company so you don't have too!

**Review of Caliber Collision** I recently had a frustrating experience with Caliber Collision that I feel compelled to share. I brought my vehicle in for repairs, initially hopeful after hearing about their reputation. However, my experience was far from what I expected. From the start, the timeline for the repair was poorly managed. I was given an estimated completion date, but as that date approached, I received no communication regarding the status of my vehicle aside from inaccurate automated messages. I had to make multiple calls to get updates, but each time, I was met with vague responses and no clear answers. My car ended up being at the shop for over six weeks, which was far longer than I anticipated. What made matters worse was the lack of regular communication from the staff. I felt like I was left in the dark about my car’s progress, which only added to my frustration. It was incredibly inconvenient, and I had to rearrange my plans multiple times due to the uncertainty surrounding when I would finally receive my vehicle. To top it all off, when I finally got my car back, I discovered that my gas cap had been broken during the repair process. This was the last straw for me. Instead of feeling relieved to have my car back, I was left dealing with an additional issue that I hadn’t had before bringing it in. Overall, my experience with Caliber Collision was disappointing due to poor communication, extended wait times, and damage to my vehicle. I expected a much higher level of service, and unfortunately, I cannot recommend this shop based on my experience.

Service was amazing received car back in a timely manner. Cory the GM was on top of everything as well as Craig with Communication. I knew what was being done and when. Highly recommend taking your vehicle to caliber collision for any repairs! We will definitely be back if ever needed!

We were so pleased with the service provided for a minor repair..they were very professional, great with communicating with us on the progress and courteous. My Van looks like it's brand new. I would highly recommend them.