Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

We have stayed twice now and our first trip was not great but the company handled our issues better late than never and handled the issues well enough to convince us to come back. Our second stay we stayed at one of the cabins that is actually owned by the company which I was told would have less of a chance of any issues arising again like what happened during our first stay in an personal owned cabin. Our second trip was excellent. The only complaints we had at all was that the spout next to the hot tub was galvanized steel and our ten year old sliced his foot upon exiting the hot tub and so we had to cut our trip short a day as he wasnt able to walk comfortably with an injured foot. But they allowed us to check out a day early due to his injury with no fees so I was grateful we didnt have to worry about that and the other things was that the windows had no screens which made me very nervous in having a 2 year old who could possibly raise one of the upstairs windows and God forbid fall out. We moved the dressers in front of the windows to prevent such an awful unimaginable tragedy and I did voice my concerns to the company as I feel it is just too much of a hazard. The company owned cabin was cleaner and more well maintained than the one personally owned. The company has to get owner approvals before replacing or repairing items in a cabin and sometimes owners dont want to spend the money and just want to keep making money but the cabins owned by the company have better furnishings and is more up kept because they understand the concept of spending money to make money. Do your homework and go with a cabin that's owned by the company. We will be coming back to the last cabin we rented from now on

Very bad customer service..

im not one to complain or leave a bad reviews but I feel obligated to educate others to my lack of customer care to serious complaints. Roaches, roaches, roaches A/C goes out and guest services was called at 2:15pm and we were told 2-4 hours and a tech would be there. After five more calls to guest services tech shows up at 10pm. All the time 80 degrees inside the cabin and nothing but apologies and different stories as to when they would get to it but no action to repair until eight hours later at 10pm. The fix was simple and only took 30 mins but took eight hours to get them to respond. Our cabin, “Trinity” upon arrival had hair in all three showers so the cabin was not cleaned after the last guests that had paid their $120 cleaning fee. Dead bugs in the globes of the kitchen table light. Hot tub didn’t heat nor jets work upon arrival. Tech comes about 10:30pm on night one and fixed it but water ice cold and hot tub could not be used till the following day. Upstairs jacuzzi had a dripping faucet right next to the bed and hindered sleep. Light bulbs blown on porch making it hard to use the grill. Batteries missing from TV and satellite remotes making us have to rob from one to use the other and then back again. HOWEVER, upon checkout, we were given a sizable REFUND voluntarily. I just hope that MANGEMENT takes a look into the "Quality" of the "Cleaning crew" and have them ALSO check functionality of SIMPLE things like batteries, lightbulbs, Hot Tub jets, etc. For $170 total cleaning and hot tub cleaning fees, the place should be "SPOTLESS" and not full of dust.

This cabin was secluded,yet a short drive to town for a meal,activity,sight seeing,souvenir shopping,or for whatever the reason. It was very hard to leave once we got there,as the beauty was breath taking. The cabin alone was in a league all of its own. It sat along the Little Pigeon River,which took it to another level. The Peace and Tranquility of the river,was so calm, and relaxing. Nature at its finest!! The cabin is extremely spacious,so there was plenty of room for our large family. It was clean,and the furniture and bedding were as comfortable as being at home. We are already planning a trip back!! The staff were delightful,and always more than willing to help with the questions we had for them regarding our stay!! What a wonderful vacation this was for our family!! Highly recommend to anyone looking to get away for some rest and relaxation!!

The staff was nice and friendly. The cabin we stayed in is showing its age and years of wear and tear. Was not our best experience we have had there. Also i was thinking about purchasing a cabin to own. Called and called again. Left messages but never heard from anyone!

We had a great time. The hot tub was not filled when we got there but when we called, they sent someone out to fill it and we never could get the movie room to work even after them sending out a technician but we had a great time and the cabin was very clean. If we make another trip back to the mountains, we will stay here again.

Any time we requested something it took nearly all day, even something as small as towels. There was a substantial amount of money missing from our belongings, and of course no one could find it. When speaking to customer service they were not helpful at all and assured us that it was our fault. I clearly didn't read enough reviews on these cabins before booking because that's a common problem they seem to have. Not to mention there were several broken things upon our arrival. We booked that cabin for its specific amenities and none of them were even working when we got there. The photos posted of the cabin that we rented were not recent clearly, as some of the things in the photos weren't even at the cabin. Over all, Gatlinburg is great but this cabin and our experience with them sucked.

We have stayed here many times. A great experience every time. Clean cabins, friendly staff and quick to respond if needed.