Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

As a general comment, the cabin was dirty. The shower curtain had mold and mildew on it. Bathroom tissue was missing in three bathroom. Curtains were missing in ground level bathroom. All bathroom weren’t stocked with towels, bed pillows were on the floor and beer bottles from previous occupant were left on balcony. WiFi was turned off before the end of our stay. Absolutely no level of customer service. This failed to meet the minimum expectations of a luxury cabin. I would not recommend these cabin to anyone especially given the rates charged. Albert L

Pictures are not necessarily of that particular cabin... I booked based on pictures, which showed hard wood floors, as a health issue with smells and thought carpet would be a greater risk. I could not even go downstairs as totally carpeted and nothing like the pictures portrayed for the Sweet Emotions cabin. Also, none of the TV's in the bedrooms worked. Was also not much cookware. We had to go buy some to even cook.

Cabin name : Fixin’ To I was so looking forward to a weekend in a cabin at Gatlinburg. But it was a terrible experience!!! I got an email the night before check in that the dishwasher and arcade wasn’t working. Then after I got there I found out the refrigerator had a terrible smell like rotten seafood. The freezer didn’t work and the ice maker didn’t work. But to top it off, the jets in the hot tub didn’t work!!!!!! I talk to customer care and they said they would send someone to check it out. I told them I was out of the cabin so send someone up. I called before going back to the cabin and they said it was fixed. Went back and the jets still didn’t work! Called customer care a second time and they said they would send someone back again. That maintenance came by and heard the hot tub running and assumed it was okay!!! I didn’t book a cabin for the weekend to have maintenance come in and trying fixing things on my time! I got no compensation for a non working hot tub or anything else. Don’t waste your money going to theses cabins!!!

It was an excellent vacation. friendly staff and the cabin very clean and quite. Delay in check-in time only. Will come back again. Thanks,

We stayed in the Pure Country cabin and everything was fine until I woke up with bed bug bites!

The cabin was clean and stocked with dishes. It was also in a great location- just 10min from the Rainbow Falls hiking trails and downtown Gatlinburg. The only issue we had was finding the check-in location- would be nice to list this more clearly on the reservation email. Overall, we had a great honeymoon and really enjoyed the hot tub/ jacuzzi, king bed, and views from the porch swing!

Great customer service! Cabin was very clean and everything worked such as all the TVs, games, hot tubs etc.! We always have a great time and can not wait to book our next visit! Thank you so much!

very clean and great people the only reason I give it 4stars is because not a fan of having the grill in front parking area in which it is a open grill you would use in a campground/ park