Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Our cabin had mold in the shower and the jacuzzi. It had rotten wood in front of the dishwasher and in the floor in the master bathroom. The blinds in the living room had coke or something all over them. There were marks and scuffs on several walls and broken light fixtures laying in the front yard. We asked to be moved to another cabin, which they did. The second cabin was much cleaner but we were shocked to find roaches crawling everywhere in the kitchen. We immediately checked out and went to a hotel. DO NOT TRUST the photos on the website. They must have been taken 15 years ago. We tried to stay there 1/27/22.

We purchased a short-term rental cabin in Gatlinburg in July 2021. Upon closing we agreed to keep Venture Resorts, dba Cabins of the Smoky Mountains and also known as Gatlinburg Falls Resorts, on as the property management company for a period of 90 days. The written termination date for the property management agreement was October 31, 2021. On August 9, 2021, I emailed Venture's owner's representation to inquire whether we could do an owner's stay for the weekend of October 9th. Having not received a reply from the owner's representative, I emailed Venture again on September 1st. Still not having heard a reply from Venture's owner's representative, I left a voicemail for that representative early in of the week of October 9th. Still not having heard back from the owner's representative, 48 hours prior to our departure, I called Venture's guest services line and explained to that representative all the steps I had taken to contact Venture's owner's services representative and asked if the guest services representative could verify whether our owner's stay had been booked and for the key code to our OWN cabin. The Venture's guest services representative said she did not have access to the cabin's reservations and she could not give me the key code to our OWN cabin. She said she would pass my information to owner's services and someone would give me a call back. After waiting 24 hours with no return call, I once again called and luckily this time spoke to a helpful guest services representative who confirmed our stay and gave my the key code to the cabin. On November 17, 2021, our new property management company went to the cabin to do an initial walk-through as we wanted to do some repairs and updates prior to putting the cabin back in the short-term rental market. On new property manager reported that there were still guests in the property even though all Venture guests should have been vacated no later than the morning of November 1st. I called Venture to inquire why there were still Venture guests in the cabin when our written property management agreement with them expired on October 31st. Surprisingly, the owner's representative promptly returned my call and apologized for the miscommunication between Venture's owner's services and their reservation department. The owner representative did offer to try to have the current guest vacate the property. But since it was right before Thanksgiving I told the owner's representative that I did not want to ruin anyone vacation's plan during the holidays and that Venture's guests could stay through the end of November but that everyone needed to be vacated from the property by Dec 1st so that we could have our new property management company begin repairs and renovations. On November 29th, I called Venture's guest services to verify all of Venture's guests would be vacated by the morning of December 1st. Venture's guest services representative verified that was the case. On Dec 1st our new property once again went to the cabin and once again found Venture guests staying there. I called Venture for an explanation and spoke to another Venture representative who said, "according to the owner's representative notes, you agreed Venture could honor its November reservations." Venture had a guest check in on November 29th and checking out on December 2nd so they considered that a November reservation. After repeated inquires for owner's statements, the owner's representative finally sent me the link for those statements on November 18th, 2021, Upon reviewing those statements we noticed we were charged a $100 landscaping fee even though there is no yard whatsoever. Curiously on September 22nd we were charged $160 for a hot tub GFCI Breaker 50 amp and then on November 22nd were once again charged $160 for a hot tub GFCI Breaker 50 amp. Even more curiously, on November 22, three weeks after our written contract with Venture expired, we were charged $89 for an Ashley Furniture Household Table Lamp. And the coup de grace, our friends arrived to the cabin on December 16th, to celebrate their 50th wedding anniversary and reported the pots and pans had been removed from the cabin.

Spoke with the owner of Lake House. I didn’t understand some charges which he patiently explained. Also he told me about a veteran discount I am eligible for. Very kind and patient. Look forward to staying at Lake House.

We stayed at the Mountain View Cabin!! The name did not disappoint! We totally enjoyed our cabin and all its amenities to relax in! This was a great honeymoon get away and we look forward to coming back for future trips!!

We always enjoy staying at the Preserve Resort. Love the views. The cabin we stayed in was wonderful but when we arrived not enough towels were there for our 4 night stay. The fireplace did not work either. There was not a toaster in the cabin and not many pots/pans to cook with. But overall a great view.

We received great customer service from Darren

We booked Enchanted Dream more than 6 months in advance. However, a week before our trip we were told the cabin had been sold and they were going to put us in a comparable cabin called Bighorn Hangout, or they could put us on a one bedroom condo. We booked a 4 bedroom, 4 bath cabin originally. The cabin they put us in was 4 bedroom, 3 bath. We were disappointed but ok. However the cabin had multiple issues from the beginning. The cabin only had parking for 2 vehicles so we had to park one of the vehicles at the main office for the duration of our trip. The internet password they provided did no work, we reported this the evening we arrived and they never sent anyone to repair it. The first morning we were here we realized the coffee pot leaked, there wasn’t enough forks. (The cabin sleeps 11; there were 2 forks). Two of the dining room chairs had been left out in the elements and were no longer usuable. When we spoke to the cabin representative that morning they apologized and offer to refund us $153. The next day we called them again to report that there was a leak in the kitchen ceiling, the blinds downstairs were broken and the main level tub only had one shower door and therefore got water onto the floor. After being on hold for over 30 minutes the call went to voice mail. They never called us back. This was the second morning of a 6 night stay. The following day we began to smell sewage downstairs and by the end of the week the smell was making us all sick. The jacuzzi in the upstairs master suite does no fill therefore it is unusable and the grill was fuzzy, there was something growing on the racks. We didn’t even look at the hot tub because to honest, we were afraid of what we would find.one of the two recliners in the living room is broken, the carpet downstairs and in the stairway is filthy, the downstairs return vent is filthy, the drop ceiling is broken and the lights downstairs do not work. The lamp between the two recliners does not have an outlet to plug it in, so we do not know of it works or not. The dishwasher works, but takes over two hours to complete the cycle. Oh and the glass in the glass top coffee table is loose. If a child were to lean on it they would go right through. This was the second year in a row that there have been issues with this company. We will not be back.

BLACK MOLD AND FIRE HAZARDS!! My family recent rented a cabin from The Cabins of the Smoky Mountains from 6/14/21-6/20/21. Cabin address: 2567 Cloud View Drive, Sevierville, TN. (RIDGETOP THEATRE LODGE) Cabin has serious fire hazards concerning the way appliances are being utilized. Numerous cords all plugged into one extension cord in bedroom on basement floor. Cabin has three fire extinguishers all out of compliance on each floor. Extinguishers last reviewed on March 2019. Black mold on furnace/vent system. Company advertises amenities that cannot be utilized. The following are advertised but we're not usable... Jacuzzi - on the verge of looking like a petrie dish Home Theater- all wires were cut. Xbox 360- no contollers In-Cabin Hi-Speed Internet- that did not exist Flat Screen TV (7 tv's and none of them worked) Gas BBQ Grill - no propane Outdoor Fire Pit - no wood Picnic Table- completely warped Fireplace(Wood Burning) - it's a gas fireplace and had no propane Washer/Dryer - spouse had to fix the washer High Def Home Theater with 180 Degree Screen and Surround Sound - unable to utilize due to cut wires Multicade Arcade Gaming System - controls didn't work Satellite TV with Premium Package- non existent