Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Cabin was filthy, nasty, and disgusting with raggedy old furniture. Blinds were broken, fireplaces didn't work, theater room was a joke, pool table was nasty, no coffee pot (was told to buy one), bed linen looked old and dirty, cookware was old and cheap, and the office staff were dishonest and rude. I will NEVER book a cabin with them again. Left after 1 night and found another cabin. They refused to refund our money so we disputed it with our credit card company and got a refund. The cabin was NOTHING like the pictures and the website was very misleading.

I stayed at the blackberry ridge cabin in Townsend, TN very nice and comfortable cabin. The experience we had was awesome! We got actually got an experience to see a bear right in front of our cabin porch. So i recommend this cabin. Very quiet and comfortable cabin.

Worst cabin rental company EVER! Upon arrival there was garbage under the deck, broken chairs around the fire ring, empty propane for the fire and empty smoke detectors with the alarm doors open where the batteries should go. Also broken toilet paper holders in the bathroom. We called guest services the first day to let them know so we werent held responsible and they noted it and said “sorry”. The next day my 70 year old father fell down the steps to the pool because there are no grips on the steps going down. We called to advise them so nobody else would get hurt and also ask if somwone could bring a new propane tank for the fire and they said sorry you have to do that yourself. I said for $3000 a wk customer service should be assisting client adn she HUNG UP! Ive never had such rude service from any company before! Do NOT BOOK WITH THIS COMPANY IF YOU VALUE YOUR MONEY!

The most helpful staff to help me book my family getaway. I needed a lot of help and Kimber was there to assist me in getting photos I needed and helped with my booking, she was kind above and beyond her job and a blessing to talk too. We are excited for our getaway. Thank you

A one star rating overstates our recent experience in a cabin rental through Venture Resorts in Gatlinburg, TN. Information published regarding amenities were incorrect. Supposedly an inspection and cleaning of the unit was completed prior to our arrival. When we entered the cabin the air conditioning system was not working. The initial person sent to service the unit had to defrost the unit and mentioned dirty air filters. However within an hour the unit froze up again. Another service tech was sent who recharged the outside unit. It took over a day and a half for the issue to be corrected. No fans were provided nor an alternative place to stay offered. When attempting to use the coffee maker a used filter with mold growing inside of the filter and lid was found, the mixer had dried chocolate ice cream in the bottom, and more importantly the bedding sheets on multiple beds had long black hairs on them. Fortunately pictures were taken for proof the statements made are accurate. Additional clean bedding and towels were sent only to find similar issues. We basically spent the 1st day of our vacation cleaning someone else's property. In today's world with Covid I would expect rental companies would prioritize making sure accommodations are clean and heating/cooling is properly functioning. Every year for over 30 years we have rented a vacation property for a week. By far this was the worst property we ever booked.

Do not rent from this company. They said they could not accommodate my reservation request because it didn't meet they're minimum requirement. Then they charged me for the rental anyways. They wouldnt give me a refund because i didnt call and cancel a reservation they said i didnt have anyways.

I wish I could leave a zero star review. My family stayed at the "SNOWBIRD" cabin in June 2022 and it was just nasty. The entire cabin was filthy the jacuzzi was unusable due to being overrun with bugs due to the screens being ripped loose. Carpenter ants everywhere throughout the cabin. The dryer did not work. Very little water pressure in both showers. Everything was stained. It was very obvious that this was being run by a money greedy company with no care for upkeep. Please don't rent this cabin. I have plenty of pictures just showing the filth.

I would give them a zero if I could…cabin had mold in it with roaches and was dirty. Pictures on their website are inaccurate. Customer service was awful! Management suppose to call you and never does.Splash N Love Shack was cabin.