Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

First time we had such a great experience w Cabin for you and we wanted to use the same company again, however, that was the biggest mistake. The customer service is the worst I have ever experienced. Scenic Solitude is not well kept. Everything is broken or not working or bugs are everywhere . So we complained and they sent two maintenance guy unannounced and they just walked in using their codes. I felt violated that I could have been naked. Also there is another cabin right next to you and it’s very easy access to your cabin. No privacy at all. We lost our cash while we were staying and it was just me, my husband and my daughter. We definitely know it was not misplaced. We still looked everywhere possible but nothing. It was the worst experience I have ever had. Please read the reviews and do yourself a favor. I will never rent from this company again!

I'm usually very satisfied when I stay in cabins in the Smokey's. However, this trip was not the greatest cabin experience. Our check in was after 6pm, when it should have been 4pm. Our cabin was dusty, spider webs everywhere, two of the showers did not drain, and the trash was not picked up until we called the next day for a pickup. I called for housekeeping several times during the week and they finally arrived Thursday evening at 6pm, when our checkout was Friday at 10am. Customer service was great, however, I'm not sure why our trash was never picked up during the week. The cabin was nice, however, it was not the original cabin that I booked, since it was cancelled weeks prior to our trip. I wish I could write a better review, but we did not have the greatest experience this time around.

No where near at luxury as our cabin resort we stayed in 3 yrs old. Ac unit was broken on the upper level. We had water leaking in our bed rooms the refrigerator was leaking, Internet was not working at all just overall a bad experience for our trip so please do not book the Stepping On The Clouds cabin it need serious repairs

5 stars!!! Our experience was awesome! We will definitely be back in the future.

One Night Stay . Not luxury cabins. Had some positive and some negative experiences. We stayed at Lookout Ridge PROS: 1. Reasonable maintained cabin. 2. Did a last minute one night booking which is difficult to get in smokies. 3. Had good amenities including pool table, air hockey and some old arcades and hot tub. CONS: 1. Delayed check in. My check in was delayed due to cleaning and maintenance. by almost 3 hrs. had to stay in car with my 85 year old parents and kids . Could not go out due to crowd in Gatlinburg and COVID scare. They said they had to clean the cabin. 2. No parking around the house. The parking space around was occupied by neighbors. 3. These are definitely not luxury cabins. These are average cabins which are overpriced for their regular rates. 4. Not enough Crockery for number of people who can stay. Overall not a bad experience for one night stay at last minute booking ,. However not a place I would stay if planned vacation.

TRAVELERS BEWARE!! BELIEVE THE NEGATIVE REVIEWS!!! These are NOT luxury cabins by any means!! We were recommended this place by our friends who stay in the condos every year. They raved about it so we decided to try a cabin, huge mistake! We were supposed to stay at My Sugar Baby but the cabin was worn down, dirty and dusty! Upon arrival we were surprised by the walkway to the cabin, it was not completely paved so it made it a little tricky. Not to mention the huge wasps/hornets we had to navigate to get to the door. Once inside the kitchen was worn out, run down and upon further inspection it was not the cleanest. The floor needs a good scrubbing, appliances all had a broken, missing and/or just worn out appearance. The table and chairs were not clean and several chairs had butt marks from people sitting in them wet so they badly need to be refinished. All the chairs were dusty and the ceiling above the table had large dust balls hanging from them. In the bedroom there were cobwebs all across the top of the tv area. There were torn and stained curtains and lampshades throughout, the cabin, ceiling fans were covered in dust so much so that even the ceiling had dust around it, styrofoam in the ceiling vent. Ants and centipedes on both floors. Outside spaces were not really usable due to the wasps/hornets and carpenter bees. The outside of th hot tub looked like it was splitting apart on one side. Extra pillows Covered in hair, pool table had curious stains and hair and air hockey table was terribly cracked in the middle. Not to mention the toenail clippings under the loveseat on the 2nd floor. After nearly 2 hours of dealing with this they offered to clean the floors and ceiling fans and spray for bugs the next day with a 1 night refund or we could leave and they'd only keep our deposit. We opted to leave and find a hotel nearby but will be disputing the deposit charge With our credit card company. We did nothing wrong, they failed to do their job of providing us with the luxury cabin they promised. We definitely will not be back! HIGHLY DISAPPOINTED!!

I can recommend the Cabins Of The Smoky Mountains for a good experience, especially during these rough days, as we navigate through the "New Normal" we are all being a part of due to the Pandemic. I have had opportunity to communicate with Tony from this business. He was more then helpful, he was courteous, respectful and very understanding to my plight. Once I communicated my needs, Tony was exceptional at finding a solution to my problem. I am confident that any future bookings with this business in the future will be smooth and accommodating.

Disappointed in cleanliness, obstructed view, and lack of maintenance. Was not what we expected. We stayed in the Audacious cabin and none of us who stayed would recommend staying in this cabin.