Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

We stayed in Mountain Treasure thru Cabins of the Smokys for 4 nights in Oct 2023. It was a disappointment from the beginning - the wrong directions were forwarded to our phone resulting in our having to reset and find the correct directions. First impression: Property is not well maintained, shrubs are overgrown, floor of porch has been partially stripped and looks really bad. Porch chairs are old and dirty. The cabin: living room sofas are broken down and extremely uncomfortable. living room tables are scratched and dirty, fireplace in living room did not work. Kitchen had the very basic (I have been coming to the smokys for 50+ years and have consistently found salt and pepper, coffee filters, etc - none of these were provided). the kitchen furniture was also scratched and dirty. Decor was absolutely non existent and old, the mattresses were covered with ugly spreads. The shower door in the bathroom of the lower level was stuck and the shower door in the main level bath wouldn't stay shut. The firepit is an accident waiting to happen with unstable steps. I'm surprised the company has not been sued for accidental falls. It really is dangerous and scary This was described as a luxury cabin - not true. Customer service: There were no bath towels in the lower level bath - we had to call twice to get them delivered. We also had no blankets - my grandson was covering himself with bath towels to stay warm - we called 3 times and never received any blankets. It seemed like since the company had our money, we became a non-entity and not deserving of any help. I am sorely disappointed with this cabin and the organization that runs it. I had to give it a star in order to share, but it is not even deserving of one star. Please do not consider this organization when renting a cabin.

This was to be our first family vaca with all of our children and grandchildren - all 17 of us. We were so excited to spend the time together until we arrived, and as we settled in, we discovered problem after problem - the biggest non-working HVAC and water covering the basement bedroom carpet. The lady at the service center was nice and finally moved us to another cabin after 10 PM, but with 9 grandkids we waited and moved the next morning. The 2nd cabin had also been inspected but had same issues and more. It became frustrating that 2 days of our stay were taken up trying to get hot tubs filled, HVAC working and water leaking (both cabins) the worst being from upstairs HVAC unit into the kitchen. At the end of our stay, I requested a refund of 1 day of our rental due to the issues we faced in both cabins after their inspectors failed to do their jobs prior to arrival so we could enjoy our time. They offered 10% off our next stay then finally when pushed offered to refund $400 which to date has never been received 2 months after our stay and after multiple calls. I would not have given it 1 star except for the service center person who tried to do everything to salvage the bad start to our stay.

We rented Take a Vacay last week. The check in was 3 hours late. When we got to cabin there was no wifi information or promised coupons. I called the next morning and was told coupons would be delivered to cabin which never happened. Day 4 of stay we went to do laundry and water went all over the cabin floor. Called that morning and was told it would be fixed on rush basis. Left for 8 hours and still not fixed. We called and were told it was never reported. Was told adjustments would be made to bill and it would be fixed that evening. Called after no one arrived and were told it would be fixed the next day. Check out was to be at 10 but they told us we could stay until 12 or 1. Then we were surprised by an appraiser knocking at the door!! This was my first vacation after covid and cancer battle. It was a complete disaster! Customer service was horrible and no refund yet! So disappointed and I can never get that week back. I will never rent from them again!

We rented the legacy mansion from 9/14-9/17 to celebrates our dad's birthday. We chose this cabin because of the listed amenities. Apon arrival we realized NONE of the hot tubs worked, and the TVs in the bedrooms did not work as well. We contacted the listed number to report problems, in hopes that they would be resolved prior to the end of our stay. They were not. The maintance man arrived only to inform us that the owners of the cabin were aware of not working listed amenities and the TVs were just demos. To top it all off, it started to rain during our stay and we had to rearrange sleeping arrangements. This was the most awful vacation experience. IF you are looking to stay At the Cabins of Smocky Moutains Gaitlinburg Falls. Please reconsider. The customer service is awful and they listed amenities that they know are not working and not to mention the leaking roof. So if you want to stay where there is no TV, the air hockey table was broken, Broken hot tubs, a leaking roof and beyond sub poor custer service, this is your spot!!!!

Absolutely horrible customer service. They lied to me over the phone and said we could reserve a cabin for our wedding and would have no issues setting up things with the vendors. Then they sent me an email after I paid my reservation fee and refused to give me the address so I could coordinate with my vendors. When we requested a refund for the amount of the deposit since it is impossible to coordinate with vendors when you can't give them an address they refused. This company is horrible.

Venture resorts aka Gatlinburg falls resort aka cabin of the smoky mountains. Dirty dirty! Kids feet were black when walking on the floors. Drawers in bathroom and dressers were dirty and had other peoples hair in it. Had to buy cleaning supplies and clean everything, 3 floors! Hot tub was broken but they did fix it after 2 days. We didn't have hand towels or wash cloths. We bought wash cloths. Then they stopped by and dropped off hand towels and stole our own wash cloths. They promised us dollywood tickets, didn't get them. They told us we had to pick them up at their office, then when we get there its not there. They were supposed to be emailing them. Didn't get an email. They said we would get a refund, but since we left a Google review now they won't give us our refund.

Last year the bathroom was leaking over the kitchen. We didn't have any pots and pans. Cabinet doors in the kitchen were broken or missing. When we called guest services nobody ever showed up. Tried them again this year. We ended up having to cancel due to a death in the family and lost our entire deposit of almost $2000. This is a horrible place to get a cabin. I wouldn't recommend them to anyone.

Wish we could give negative stars. My sister and her family booked a room with these people, and the online would only let her make a partial payment. She CALLED and was told she could pay the remaining balance in cash on checkin. She called to let them know they would be checking in late between 11-12 pm. She was NEVER told the office closed at 10 pm. Upon arrival they found the office closed, and were told a full payment must be made ONLINE before they could check in. She told them she had cash , because she was told she could pay in cash. She asked since she had paid a partial payment online, if they could checkin, and she would come in the morning to finish paying with cash. They were denied checkin after being lied to several times, and they had to go find a motel. Spending even more money since a deposit had already been made on this cabin. Called monday to see if they would resolve this matter since they were lied to multiple times. We were told a manager was busy and would call back. They never did. We called today, and the manager would not even pick up the phone. She just told the girl answering the phone it was all our fault, and there was nothing they could do. They refused to accept that whomever we talked to gave us the wrong information. They want to charge us for a cabin we never got to check in to. Absolute horrible service! Avoid this company at all cost!