Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Stayed in the cabin "Remote Rendezvous". Had a wonderful time. Lovely clean cabin. Cabin has games like pool, air hockey, pinball and Pac Man. All free. Customer service or host was very helpful and kind. Great view of Smokey Mountains from back porch and hot tub. Even though your surrounded by other cabins hot tub is totally private. Only issues we had were only one roll of toilet paper, very low water pressure and Jacuzzi tub hard for old timers to use. I plan to use Gatlinburg Falls again. Thanks

Terrible to do business with, booked our cabin just to stay one night. Arrived at the office to check in around 12-1pm, was told check in was at 4 and they would call when the cabin was ready (made sure to verify my phone number) Ran around town until 5pm never heard anything. I called and was told it was not ready yet and again verified my phone number and told they would call as soon as it was ready. We waited until 7:45pm, still no call. When I called I was told the cabin was ready, but there was no “note” to call and inform me. How else was I supposed to know?! Lol so then we went to the cabin and the keyless entry code did not work and we are currently sitting in the driveway now at 10:30pm still not able to get into our cabin. 10/10 will never ever use again or recommend to the devil himself.

The reason I am leaving a poor review is mainly for happened after we left. My husband and I stayed in Fixin Too cabin at the end of February. After checking out and returning home my husband realized that he had left his heavy duty Columbia rain gear ( jacket/pants) in the closet of the bedroom on the main floor. He immediately called and talked to customer support and told them of the situation. They in turn told us that we would have to call back the next day after 10 am when the housekeepers were in. He called back the next day and spoke with another CS person, he pulled the cleaning and inspection info on the cabin and told us that there was nothing found in the cabin. My husband was very firm and telling them that the rain gear should have been found as it was the only place in the cabin it was put in. Asked to speak to a manager and was told that they were not available, my husband then asked if he could leave a number for a manager to call him back, the CS at that point became very short with him told him to have a good day and hung up on him. No shock that he did not receive a call back the next day, my husband called back again and requested to speak to a manager and was told again that they were not available. WHAT KIND OF DISHONEST BUSINESS IS THIS!! The cleaning and inspecting crew are clearly dishonest and untrustworthy, and take things left behind that does not belong to them and LIE about it. Secondly i will mention the condition of the cabin when we first came in. NOT CLEAN!! Dirty tooth pick found on the bedroom floor, dried up contact on the bathroom floor. If you took a shower you were standing in water up to top of your calf because the tub would not drain. Cobwebs in multiple corners of the cabin. Very worn and beat up and mismatched furniture. We couldn't even sit on the couches in the living room due to no support. TV in the living room no remote to be found. I always bring chlorox wipes with me and wiped down the bathroom and kitchen counters and tables, they were filthy and obviously had not been cleaned. We will never use this company every again. And word to the wise DO NOT LEAVE ANY PERSONAL BELONGING BEHIND YOU WILL NEVER GET THEM BACK!

Update: We were able to get a note from the doctor to submit and they canceled the reservation and put our deposit in an escrow for us to be able to use in a future date for up to 2 years. So, we're happy they were willing to work with us. Thank you. Wow, when you are in emotional stress and the companies don't help. As a family we rented in the a cabin in the smokeys, #enchantedvista from #CabinsoftheSmokyMountains. We called them today to explain that we are calling from the hospital, to see if we could change the reservation we have for next Sunday. A biopsy was done yesterday and we are waiting on results. Cammie told us that it can't be done. Then we ask to speak with supervisor, which never came to the phone to speak with us. Cammie then came back and asked us why the rest of the family did not want to go to the cabin. REALLY?! Are we just going to say to our immediate family member... goodbye we are all leaving to have fun while you wait on the results of your biopsy and see if you have LUNG CANCER. Then Cammie told us that Kristine with a K told her that she need to ask the hospital for a letter stating she is here waiting for cancer results for them to see if they can move the reservation. We never asked for our money back, qhat what we asked was just to put the reservation on hold until we can all go as a family and no one is admitted waiting on a cancer diagnosis. Guess what KRISTINE WITH A K at this point we asked the nurse here at the cancer center for the letter, YOU can imagine the nurse's face and of course they are doing the letter. UNBELIEVABLE, SHAME ON YOU @CABINS OF THE SMOKEY MOUNTAINS. We are sending the letter you requested but your action was awful.

I stayed at the Birdland cabin. The views were beautiful. The cabin was perfect with everything you need to feel at home. The cabin was close to Gatlinburg and Pigeon Forge so there was never a long drive to find something fun to do.

The most unprofessional company I've ever dealt with. When we arrived at the cabin, it was disgusting. The fabric on both the sofa and armchair was soiled and peeling off in sheets. There were crumbled pieces of fabric all over the place. Also, the fridge was full of mold. The company who rents the cabin apparently just manages the property for individual owners. At 5:00pm, they told us that someone from their office would have to come to the cabin and do an inspection, and that because they were busy, it could take up to two hours. Then, after the "inspection", they would need to get approval from the owners to make any changes. They said that if they got approval, someone would drive to their warehouse in Sevierville, (the cabin is in Gatlinburg), to get replacement furniture. All in all, they told us to expect the process to take around four hours. Because this was a guess on their part, and due to the fact that at the earliest it would be finished no sooner than 10pm, we told them that this was unacceptable. We offered to move to another cabin, but were told that there were none available. The company refused to return our deposit, saying that although they were unable to provide us with accommodations, it was against their policy to do so. We had to find other lodging and are still trying to deal with this nonsense. DO NOT BOOK WITH THIS COMPANY!

Like so many others reviewing this company, I too was disappointed with the condition of the cabin and the lack of concern from the staff. After a long drive, we arrived at the Secret Seclusion cabin to a total mess. At first, we thought the place had been ransacked! Dirty carpets and dirty linen on the floor. The bed mattress was leaned against one wall and the bed frame had to be assembled. Obviously, there were no sheets or comforter. I called and was informed that it would be two hours before sheets would be brought out. They never arrived. We had to sleep on top of a sleeping bag I keep in my truck. Called the next day and a different representative assured me that sheets would be brought out. They were... wrong size. Called again... no sheets arrived. Representatives were unapologetic and didn't really seem surprised that the cabin was a disaster. I have the impression that once this company gets your money, they are done. Speaking of money. There isn't much talk up front about the +$140 in hidden fees. The cabin was advertised as $85/night. My bill for 2 nights was almost $400. Wouldn't recommend this company or these cabins to anyone. Wish I had read the reviews!!

I was very excited to spend the weekend with my friends for her birthday weekend at the cabins. I was disappointed however... We were told that we could check in at 4. We waited for 2 hours so we didn’t even get to the cabin until 6:30.. We were exhausted from the 4 hour drive and were obviously looking forward to some relaxing... we get there and immediately notice the deadbolt doesn’t lock from the inside. The only sense of protection was the code they give you to open the door which all of the maintenance men have access to.. the Hot Tub that we were so excited about did not work at all.. Maintanance checked it 2 hours after submitting the service request... we try to sit on the hammock and it was broken because it’s so old and damaged when I mentioned it to the staff they said I hadn’t submitted a request but how are you supposed to fix something that’s old and needs to be replaced.. the soap in the guest bedroom shower was USED. GROSS. The reason I mention this is because they said the reason for the delay to our check In was due to “cleaning and inspections” but they failed to check those things... when I checked out and let the staff know I was offered the hot tub refund of $40.... If I pay almost $400 for ONE night I expect whatever is on the description under the ad of the cabins to be accurate.. It was a HUGE disappointment and therefore I will not be recommending this place nor will I be booking here again. I was expecting a better or different response to my issues when I called but the response was very cold and indifferent.