Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

Extremely disappointed with the quality of our cabin. After several attempts to a manager the only resolve was new blankets. Floor boards are coming up from floor. Ceiling fan is falling apart. Months if not years of dust accumulated on decor. Mismatched curtains. Filthy deck. We have stayed with this company is the past. We were please, but this has ruined staying with this company. We will be looking else where. Only good thing about our cabin was the view.

This was our first time to visit the Smoke Mountains and my wife and I are so happy we chose the Smoky Mountain Cabins as our destination. The accommodations were comfortable and the views were fantastic. Thank you for a wonderful vacation.

This place are thieves. I had to cancel for unforeseen reasons. Called to cancel. Don't get me wrong I expected to pay the room rental. Take a loss on that. But the lied and said that I agreed to something that I did not agree to. I ask 2 different people to prove it to me by sending me proof that I agreed to said things. Because I did read what I agreed for. When I called to cancel (again expecting to lose the room fee) I was told that I had to pay $140.00 in a cleaning fee. Why clean something that is not used I have no idea. Than I have to pay approximately $70.00 in taxes. Seriously again on something I didn't use. I was trying to be as nice as possible. But is hard when the manager was extremely rude. The employee was only doing his job. Such a shame that they run a business in such a way. I have yet to get my proof they both stated the e-mailed to me. It has been 3 hour so far.

Excellent customer service and friendly staff. They got us checked in earlier than we planned on after driving 9+ hours. Cabin overlooked the mountains and it was so beautiful!! Will definitely be going back!!

The cabin was very beautiful. It was just like I pictured it. The area was nice and very peaceful.

The cabin was gorgeous and beautifully decorated!! The beds were exceptionally comfortable, as well! However, it was not the original cabin we chose.....as we found out after the fact, these rental cabins are often simultaneously "for sale". Our cabin was such a cabin and we were notified via EMAIL at 11PM that our cabin was no longer available bc it had been sold. We were offered a refund. This occured a week prior to our trip which was going to be over the Memorial Day Holiday weekend. You can imagine our dismay. After making several phone calls the following day, we were rebooked in a different cabin. However, after viewing it online, it was not as nice as the one we originally booked. So we called again to get it changed. We were accommodated and told that due to our inconvenience, we would be upgraded to a larger cabin for the same price. However, the new invoice didnt reflect this and we had to call, yet again, to correct it. Like I said, the cabin was beautiful and we ended up having a great time, despite the initial stress. Bottom line, though, if I had known the cabin was for sell when we rented it and all the stress we endured as a result, I would have chosen a different cabin rental company. Because of this, I dont think I'll be renting from them, again. As a side note, we have been renting cabins in Gatlinburg for years. We have never had anything like this happen to us when using other companies.....

Very nice place I loved everything about it

We go here every year at the same time never been disappointed. Always have a great time.