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Cabins of the Smoky Mountains (cabinsofthesmokymountains.com) has 799 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Accommodation & Lodging · Seveirville, Tennessee
Excellent
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Accommodation & Lodging · Gatlinburg, Tennessee
Excellent
Accommodation & Lodging · Pigeon Forge, Tennessee
Great
799 approved reviews, newest moderated first
ks
We stayed during spring break, first week of April, and had a great time. The staff was great at compensating us for our very late check-in due to the last group leaving late. They wanted to be sure our cabin had been thoroughly cleaned before we entered. We will stay again!
Western Kentucky R.
We have enjoyed staying with Cabins of the Smokies many times. Quality people to work with and nice facilities to stay in with wonderful views. Grateful for the many cabins that were spared from the devastating fire and many have been rebuilt. A lot of time and effort is being used to get all of those cabins rebuilt and hope that once that project has been completed, they will have a little more time to spend on the ones that survived. Still very nice, but starting to need more maintenance than I believe the staff has time to do. Will definitely stay with them again, and would not hesitate to recommend them.
Sonja
Always stay with cabins of smokies great cabins always clean. Sometimes on Friday we have had late check in like after 6 but only once
Wade
Awesome place to stay!! Beautiful clean and cozy. Staff super nice and helpful!!! I got the honey package,candle lit dinner! It was perfect and the lady that set it up at the cabin be for we got there,did a absolutely amazing job. I wish i coulda hugged her, and gave her tip!! I highly recommend staying here!!
Carolyn
I love staying in the cabins...the right place from home...but there were issues with the cabin but was compensated. I will be staying again later this year.
Richard W.
Fantastic cabin and a very well managed one!
Lasonya
Check in was 4pm our cabin wasn't ready till 8pm and still wasn't completely cleaned. The Wi-Fi didn't work the arcade games didn't work. We tried to use hot tubs but the water was coming out black, the shower water smelled like raw eggs and was discolored. Our experience was terrible this is our 3rd time booking and never experienced this. The properties are going down hill won't be back ‼
Response from Cabins of the Smoky MountainsJun 17, 2019
We are so sorry you experienced this. Please call us so we can speak about your recent stay.
Sara
Overall a great place to stay. Suggestions for improvement would be to provide at least two towels, washcloths per person for stays of at least three days. With the hot tub and daily showers, I feel this a necessity. Also, provide coffee filters for the coffee pot, as most people probably don't think about those types of things.