Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

We got us a cabin for our wedding, my entire family came with us. It started the day before arrival they called us less than 24 hours of arrival and changed our cabin. The original cabin I picked cause of the views and for my wedding pictures. We were suppose to stay in the cabin patch cabin. Well they changed us to the Gatlinburg escape which they said was a new construction and still had amazing views. We showed up. Check in was delayed, we drove 10 hours to sit in our cars. We finally get into the cabin and new construction was right THE CABIN WASN'T EVEN FINISHED. We had no blinds, the appliances still had tags on them. The heat was on and it was 86 degrees in the cabin. The smoke detector kept going off cause of low battery and the theater didn't work. We called immediately and it took them till day 2 and 3 to come fix these issues. The theater room wasn't fixed at all. Therefore we couldn't even use that. Also our cabin slept 16 but the hot tub was bearly enough room for 4 people. I had a horrible experinece. I spent 1600 on a cabin with horrible views. Our view was a huge water tank in the woods. No mountains and couldn't even use our theater room. Horrible horrible experience. It ruined my entire wedding and our first time in Gatlinburg and me and my family won't be back. They were supposed to give us money back and told us that would be taken care of at check out. Nothing happened. Told us they were only human. Horrible experience!!

Everything was great. My husband loved the cabin

Our cabin was wonderful. We stayed in Amber twilight. All the office personnel [especially Tiffany] was helpful and accommodating. I would recommend this place for a great stay in Gatlinburg & Pigeon Forge. It was away from town by close enough to everything but secluded enough to be out of the hustle and bustle.

This is the worst resort my family and I have ever visited in Knoxville. First off, we were advised our check-in would be as late 4:30pm to ensure that everything in our cabin is clean. We arrived at 4:45pm to allow time for everything to be cleaned. Even though that's ridiculously late for ANY check-in time. We got to our cabin and discovered the pool is FILTHY. Large, dead insects, stains and it is ABSOLUTELY NOTHING their website displays. Folks please do not be fooled...this company is MISLEADING. After my family and I chose our rooms, we discovered trash still on the patio (which attracts bears), broken bedroom doors, half working fridge, broken darts to the dartboard, non-operating Fast and Furious game, the pluck missing to the air hockey table, a BROKEN HOT TUB with wires exposed, NON-WORKING TELEVISIONS, NON-WORKING BEDROOM JACUZZIS and cob webs EVERYWHERE. My family and I travel to Knoxville often and we anticipated a nice get-away after a death in our immediate family, but this has been the worst getaway EVER, for us. Please reconsider staying at this company. It's ridiculous. A joke A maintenance man visited at 9:00pm and was only able to remove the large insects from the indoor pool. Nothing else was resolved. He shared that they are supposed to staff 20 people, but only employ 9 because everyone else leaves due to low compensation. A former employee who now works at a restaurant on the strip even said this company is horrible. I wish I had read an honest review prior to renting this organization's cabin. Please spare yourself the headache and the trauma and lease to a better company. Remember...you get what you pay for!

We stayed at the amber Twilight cabin, and it was very nice. Tiffany was very helpful with our booking and everything we needed before and after our stay. The staff was very friendly and quick to help with any needs that may have arrived. We enjoyed our stay, and would recommend using them.

We stayed in the Mountain High View cabin from 08/30 to 09/02 2019. During the virtual check-in you cannot electronically sign the documents as I was told you can the day of the stay. So after clearing that up we ended up at the business office to check in. Staff was nice. The only best part of the cabin was the view from the back deck with the hot tub. The cabin was really outdated and the master bathroom was in serious need of TLC. The shower floor needs to be completely replaced and facet dripped. You must hold the toilet handles down for several seconds for the toilets to work. The mattress was very uncomfortable (cheap). The fireplace light did not work. The TV in the bedroom would not keep the signal so it was useless. The appliances were really outdated, one pan to use if you cook anything, pool table was unstable, the A/C would not cool ( Maybe due to the window and sunlight ) so bring a couple of box fans (thank goodness we did). Check your drinking glasses. We found a couple that still had lipstick and lip prints on them that were supposedly clean as they were in the cabinet. We did not use the wash machine or dryer so no comment on that amenity. Overall the cabin was clean.

We rented the Grandview Theater views were amazing but we were expecting to watch movies in the home theater downstairs and neither one of the DVD players were working it was missing remotes and had remotes that didn’t even work to anything hard to call it a Grandview theater when your not able to watch movies. Wish there was internet so we could of just purchased a movie off the tv but that wasn’t available either. I don’t recommend staying at this cabin if you want to use the home theater.

What a joke. The price stated was $180.00 after i booked the cabin $420 was deducted. This is a scam and whomever running this operation should be imprisoned.