CabinetgiantReviews of cabinetgiant.com

I ordered twice from cabinet giant. I'm more than satisfied. I purchased doors both times from clearance. There pictures were digital so didn't know what to expect. I'm very pleased with quality.

I had been researching for quite some time. looking for the perfect cabinets for the kitchen and bathrooms... The Brindal Maple was ideal for what we were looking for. Solid Maple doors with all wood frames ; glazed finish and available in most everything we wanted. What trim pieces they didn't have, we were able to find and stain(they provided the stain formula, available at SW) and finish ourselves. Overall the kitchen was far less than any other place we looked and an excellent quality cabinet.I highly recommend them! Additionally, we had one piece damaged in transit, and they quickly over nighted the replacement parts.

I had been searching for a pair of bathroom vanity cabinets that were not made from particle board or MDF, so when I found Cabinet Giant's web site I thought I had it made. First Email was to inquire if the Brindleton Maple style was available with either a lighter or no finish. No response. Ended up calling them and speaking with Donna. I followed up with an Email to confirm that the cabinets were made from solid wood, not particle board or MDF. No response. Ended up calling again and speaking with Donna. Ordered three cabinets on 7/1, got a response thanking me for my order On 7/3 I received a shipping notice from UPS stating that our cabinets would be delivered on the 6th - great, really fast service. So we tore out the old sink and stayed home waiting for the cabinets - nothing. Turns out Cabinet Giant creates the shipper shortly after the order is placed, which triggers the notification from UPS, this has nothing to do with the order actually being shipped. I write Cabinet Giant on 7/7, expressing concern over customer service, and inquiring as to the delivery date, learn that this is a special order and they will not have it for several weeks. Fast forward to 7/21 - surprise! the UPS truck appears and drops off our cabinets - no notification from Cabinet Giant that our order shipped, lucky we were there to receive it. Opened the boxes, (cabinets were double boxed, boxes appeared to have been opened and resealed), 2 cabinets were damaged. Damage appeared to be due to the metal clips on the side panels breaking through the thin foam wrapping and contacting / gouging other pieces plus in one box the cabinet slides got loose and damaged a number of pieces. I sent an Email describing the damage along with photos of the damaged parts. On 7/22 I received confirmation that the replacement parts for one cabinet and a replacement cabinet for the more seriously damaged cabinet were ordered. I responded on 7/22 with a question as to the shipping date and disposition of the packaging - no response. Followed up again on 7/24 - received a response on 7/27, cabinet parts were shipping from a separate facility, they had requested the tracking info and would forward it to me when received. On 7/28 the replacement parts arrived, still waiting for the tracking info... Top panel on the replacement face frame arrived damaged, I repaired it rather than go through this again. Some observations: In reading other reviews, it looks like Cabinet Giant has systemic issues with shipping damage, leaving the metal clips off the side panels and having the customer install them would be a first step, re-engineering their packing process would be a second step The assembly instructions received with the cabinets are a joke! If one followed the instructions on the single sheet of paper provided one would be left with a pile of hardware. Found an assembly video on Utube that was key to putting the first one together, still had screws left over, found some holes in the drawers that seemed to match the number of left over screws. I question a business model that ships wood from the U.S. to China, manufactures knock-down cabinets in China, then ships the product back to the U.S. It would seem that manufacturing the cabinets in the U.S. would reduce shipping costs and damage (which have to be substantial), and give a shorter supply chain. It would also employ U.S. workers who then would become potential customers. I would be reluctant to do further business with Cabinet Giant

I ordered 2 /2736 upper cabinets and received 2 /2436 cabinets. Also the corner trim piece I order was damaged during shipping and I was unable to use it. I have emailed and left two voicemails about these problems and no one has tried to contact me to resolve this. I've had to make these cabinets work and pay extra to my installer to customise something to fill the gaps due to no one getting back to me in time to fix it. This is unacceptable to charge people more for items and then send them something totally different. I hope someone will get back to me to resolve this soon.

The cabinets themselves are of very nice quality. It did take over 6 weeks for them to show up. Beware if you have a special order it will delay the shipment (no one told us that). Also, the 3rd party carriers at the end of the line delivery may not always be in a sbig of a hurry to get you your product as you are to receive it. Assembly was super simple but the instructions were not very detailed when it came to the drawer slides.

Cabinets arrived at the terminal ahead of schedule. One pallet was damaged by a forklift somewhere in transit, had all the replacement parts I needed four days later via UPS no questions asked. Assembled and installed the cabinets without issue. Soft close full extension drawer slides could not be easier to install and work great. Birch dovetail drawers are beautiful. Finish looks good, only drawback is the edges of the toe kicks are not finished and about a half inch of bare wood shows on end cabinets. Bought some spray paint that was a close match, can't tell from eye level now. Very satisified with what I got for the price.

I ordered several cabinets to redo my kitchen. I waited 2 weeks before stalling and I noticed one wall cabinet was missing. Cabinet Giant send me the missing cabinet with no problems and did not charge me shipping. The cabinets are great and I've already recommended the company to other people.

I purchased cabinets for my mothers home and they were very nice cabinets. Cabinetgiant shipped them in a timely manner and I was very satisfied with my purchase.