Byram HealthcareReviews of byramhealthcare.com

EVERYTIME I HAVE TO REORDER SUPPLY'S THEY SAY I NEED TO UPDATE PRESCRIPTION OR INSURANCE NO ONE KNOWS ANYTHING ABOUT WHY THIS PROBLEM KEEPS HAPPENING AND BLAMES IT ON DOCTORS OFFICE OR THE INSURANCE DID NOT APPROVE THE ORDER. WORSE OVERALL IS NO ONE CAN ANSWER YOUR QUESTION ABOUT WHY TRY USING World Wide Medical Distributors update 5/18/2026 we went with better company i don't not support nonsense and that's what Byrum is maybe if their shareholders loose enough money they will wake up 17 years complaining about customer service and now I get a call from corporate wanting to resolve this how ironic its to late to resolve yall had a number of years to take care of issues and your ratings reflect that now that your numbers are dropping now you want to do something about it

- Website has outdated experience, not allowing filtering products by compatibility - Chat function opens a window, collects info and question, they says "chat is not available" and closes within a second - so you can't even se what happened - Customer service hold time is 30 minutes - During the hold they keep telling "they respect customers' time" , LOL - During the hold they tell customers to call the phone number (the number that I am already calling!) - Customer support repo told me "i use the website all the time and it works for me" - so i guess they failed customer service 101. Was really defensive when I told her features don't work or unintuitive

You have the worst customer service,I have ever had to deal with,every time I call I'm waiting on hold for up to 20 mins. This is ridiculous.

I rarely leave reviews, but this experience has been consistently frustrating from start to finish. What should be a simple process—ordering essential medical supplies—turned into a cycle of delays, confusion, and endless follow-ups. Every order feels like it gets stuck somewhere in their system, and you’re left chasing updates with little to no clear answers. I’ve had to call multiple times just to confirm basic information that should already be on file. Even then, different representatives give different explanations, which makes it hard to trust anything you’re told. Billing is another headache. Charges aren’t clearly communicated upfront, and trying to understand what’s covered versus what you owe becomes unnecessarily complicated. It shouldn’t take this much effort to get clarity on something so important. The most disappointing part is the lack of urgency. These are not optional items—they’re necessary for daily health—and yet the service feels slow and disorganized. Overall, it feels like the system is working against the customer instead of supporting them. I wouldn’t recommend relying on this provider if you have other options.

We have been using Byram for Ostomy supplies since my daughter was born, she is almost 10 years old now and the service we have received continues to get worse as time passes. Over the last year alone we have only had 2 orders show up that had the correct amout of items in them. Every single other order has been missing something. This has lead to what has added up to be hours or unnecessary time on the phone trying to get these issues corrected only to have the incorrect amount of items sent again multiples times. Just this month we were shorted 3 boxes or a specific item. I called and informed them, after waiting on hold for over 30 minutes only for the lady to get back on the phone to tell me that I needed to wait on hold for even longer. That was when I decided that enough was enough and asked to speak with a manager/supervisor. I was placed on hold for all of 2 minutes and was then informed that it was all taken care of and the rest of the items would ship out that day. Funny how the second I menation wanting to speak with a manager you suddenly are able to do your job, isn't it?! That box arrived a few days later and of course, only 1 of the 3 boxes we were owed was there. I again had to call them, I immediately asked for a manager to which I received a very inappropriate attitude back from the person on the phone. The manager was able to figure out that my daughters prescription had expired and that was why we weren't reveiving the correct amout of supplies. This should have been caught by the first or second person I talked to but clearly wasn't. Months ago during a very similar situation I called to try and get supplies that we were shorted on and was told that they were going to have to go back and listen to the recorded calls that I had made to make sure that I called within the 72 hour window they gave you to contact them if there were issues with your order. They were accusing me of never calling in the first place which was absolutely not the case. I never received any sort or communication back from them regarding this and ended up having to call back 4 seperate times to FINALLY get the issue corrected. This is not the most concerning issue I have had with them though. There is another patient that just so happens to go to school with my daughter and is diabetic. They are in the same class and are close friends. They also live within the same zip code and have the same birthday. Everytime I call and give them my daughters NAME, birthday and zipcode they pull up the other patient. I have to askt them the name of the patient and for months now, tell them that they have the wrong person up, even though the name doesn't match the one I gave them in the beginning. They don't pay attention to that. They have even gone as far as to give me the other patient's address when they didn't believe me when I told them that they had the wrong person pulled up in their system. They released another patient's personal address to a total stranger and this is VERY MUCH a direct violation of HIPPA and completely ILLEGAL. It has happened more than once and I worry that they have done the same but with my daughter when trying to pull up the other patient's information. I am one more issue away from switching to a different company all together. I don't even want to think about how much time I have wasted on the phone with these people in total trying to correct THEIR mistakes. DO NOT go through Byram for your medical supplies if you can help it.

I was switched to Byram Healthcare for medical supplies when my local company went out of business. I have tried for over a month to set up an account. Multiple phone calls to multiple representatives verifying the information they have on file and still receive the message that "no account found." I am unable to place an order online and am required to call each month to reorder. The problem? I am hearing impaired and unable to understand the representatives. I am currently on hold (for the 3rd time) with their "tech support": 96 minutes and still no representative. I have never experienced this level of incompetence in a company and will be switching to someone more in line with 21st century technology.

This company is a effing joke! I ordered my diabetic pump supplies on 4/4/26, should have been shipped by the 15th, nope. I called and asked why they haven't been shipped, was told it's under review, that they would be shipped in 24/48 hours. I called again on the 17th, same response. I let them know that I have been using the same infusion set for 6 days, they don't care! The woman on the phone told me that "I should be prepared". Huh? How am I supposed to be prepared when they won't ship anything extra! This is not the first time I have been delayed. I'm thinking a lawsuit may just be in order. This is MY health they are playing roulette with. This is by far the WORST company to try and deal with!!!

If I could give this company zero stars, I would. They are just completely unethical. My Type 1 daughter has been doing shots for the last 6 years. Recently, we inquired about a pump. She had a Tandem pump years ago briefly. Well, the referall from her endocrinologist went to Byrum and when they contacted us they claimed that there was a $417 balance from 2020 (This is April of 2026) that would have to be paid for a previous order of pump supplies. First off, my daughter wasn't even on a pump at that time so there's no way I placed that order. I was fed up and finally just going to pay it to move forward with the new pump when they came back and said "Oh but there ANOTHER charge of $309 from 2018. WHAT?! The service rep barely speaks English, if you ask to speak to a manager then they get mad. You can't just magically pull another charge out of your ass from EIGHT years ago and think I'm then going to pay that out. I'm in the process of trying to find another supplier. This company is evil. They don't care about patients. They just care about money.