Byram HealthcareReviews of byramhealthcare.com

Do not use Byram Healthcare if you have any other options for Diabetic supplies. Every year, when they require a new prescription, their processing takes forever, and my supplies are held up. Customer service is horrible. I just called to check why my current order is late and why there is no sign of movement on their website. I was advised that my supplies were on backorder and I should contact the manufacturer. No heads-up email or phone, nothing.

Byram is not sending my supplies for my tandem pump. They said the infusion sets are on back order and they have no idea when they will get it. I guess I'll just lay down and go into dka. They should make it a priority to get supplies sent to customer on time, especially if it's life or death. Infusion sets are made of plastic and adhesive, there should never be a backorder on something so simple to make. They need to take initiative and tell Tandem to send their supplies. I called Tandem and they have the supplies I need, so why aren't they sending them to Byram. Tandem and Byram like to play with peoples lives, they don't care about people and would rather see patients suffer.

Navigating health issues for your children, especially a teenager, can be difficult. I have had to call Byram Healthcare Cuatomer Service multiple times with issues that I have had and every single time, they are polite and calm and answer every question that I have to the best of their ability. Recently, we had a shipment, that contained my daughter’s continuous glucose monitors, get lost. They replaced them immediately and did not charge me for the expedited shipping. I could not ask for an easier company to deal with when it comes to my daughter’s blood glucose supplies.

Every order comes in with different size supplies it's either too much or too little months have gone by with no supplies being shipped and it's the same old story "We need a prescription from your doctor for your order!" When the order is placed it's by my dr why would you need a prescription? It's for wound care it's over the counter supplies that are not prescribed and picked up at a pharmacy! Hey Byram try either paying your workers more or out sourcing your call centers to India which seems to be the case because they sounds middle eastern 90 percent of the time I know a bit about business and being very fair with my review I've managed places myself and it's one of the two issues. It seems like I'm being lied to when calling and the workers talk over you and don't listen maybe there is many people in a room try using cubicles somethings seriously wrong with customer service just advice not b being a smart guy it's bad. I've got three wounds that are enough stress that I have to worry about losing my leg. Calling and dealing with this is making my dr mad at me because he's tired of me asking him about them communication Byram, The customers always right even when they're wrong remember this. If parts off for you in the long run

This place needs an overhaul. Upper management needs replacement. They put customers at risk with late delivery and custom support. FIRE the CEO, get someone in there who can change this poorly rated company.

I wish I could leave a zero star review. I ordered insulin pump supplies online and had an issue. I first contacted Byram through the online chat and it was very cumbersome. I then contacted them through the customer support phone number hoping to clarify the chat result. The lady who answered was very nice but I could not understand her. Her accent was impossible for me. I did finally understand that she could not help at all with my questions about the chat experience. It was a very frustrating experience and I wish there was somewhere else to get my supplies . Customer service is BAD customer service if the representative , no matter how well meaning, can’t be understood.

This company has to be the worst out there for supplying medical supplies. I just spent almost half an hour in a chat session with a representative trying to get a delivery date for my order. When all I received was a runaround about my insurance company, they do not take the customers seriously, nor do they seem to care about their well-being. I never did receive a tracking number or a delivery date for my order, and I may end up in the hospital. Edit: So, after I submitted everything I had saved from their responses to my order to the “escalate” email address, well what do you know, suddenly my order is supposedly on its way through Optima delivery service, who could not find the order number! Hopefully it’ll show up in the next day or so. It’s unfortunate that it takes complaining to Trust Pilot to get them to respond. I’m not surprised as I’ve been down this road with this company before. Why I keep going back, I’m just not sure.

Worst company I've ever dealt with. Can't run products thru insurance right. Customer service is rude and need to learn English. They are a joke and I'll never use them again.