Byram HealthcareReviews of byramhealthcare.com

When I hear the name byram healthcare my blood begins to boil! They have no sense of urgency and when you ask to get help from a higher power with them, there is nothing, no one reaches out to call another department to speed things up, or let me talk to my supervisor to see how I can help. My daughter has been without her cgm for 2 weeks, and they don’t care. I have tried to speed up the process by getting my dr and insurance to send them everything they need but the faxes get lost in some dark abyss and they say they never get them. If you have to go with them like me because of insurance just give yourself at least 30 days before you will see any supplies. On reorders, order a month in advance. Their customer service is absolutely awful, so don’t expect them to bend over backwards to help you for any medical need! If you can go through anyone else then do it.

No sense of urgency when dealing with byram. They are rude, can answer no questions, delays shipments to the point that you run out of supplies waiting. I have gone back to using a needle rather than dealing with byram. Next pump decision will be made based on whether byram is involved..if they are I will choose another pump that they dont provide supplies for. What a huge joke this company is!!

I called in my order for CGM sensors on December 20, 2020. I told the representative that I had 4 days remaining on the last sensor device. Byram Healthcare told me that my order would ship the following week. However, it didn't ship until January 5, 2021. Why does it take so long to just ship the units. I was out of CGM sensors for 7 days. The performance of the units is excellent and I've become dependent on them to control my sugar levels on a constant basis. To be left in limbo without supplies is unforgiveable. I complied with all their requirements, yet was left without supplies. Compounding the problem is that I can no longer order test strips to handle the downtime created by lack of sensors. This level of performance leads me to ask if there is another distributor for the product that can handle shipping more efficiently.

Terrible customer service. Threats of sending to collections and the bill wasn't even due yet. Will try to contact my doctor to see if I can get a different provider.

Do yourself a favor and never ever order medical supplies from Byrum healthcare. It is seriously bad all the way around. You won’t be able to get a hold of customer service, but you will be constantly trying to get a hold of them because of the constant mistakes that will end up being very unnecessarily expensive. I was charged over $1000 because of a mistake, then promised it would be resolved after weeks of making me jump through all the hoops, then Months later, without warning, they sent it to collections. Now I’ve been on hold for and hour and a half trying to fix this nonsense.

I wish i would have headed the negative reviews before i started using Byram Healthcare to get Dexcom CGM for hypoglycemia unawareness. Took 35 days to get approved and now placed second order that is approved but awaiting shipping days after order approval. Poor communication and customer service. Wish BCBS would drop them as a provider.

I wish I could give zero starts. Terrible in every respect. I have been on hold with these people for up to 25 minutes at a time. No apology when they finally answer, they seem annoyed that I'm calling them. That's how the rep makes me feel. Nobody seems to know anything. "Hmmm that's a good question, let me find someone who can address that." Then I wait again, and the next person seems surprised the first person sent me to her, since she doesn't know either. But she can find someone else. I have a 40 min commute to work. More than once, I get in the phone queue before leaving home, and still haven't gotten through to anyone by the time I get to work. They created two accounts for me, I have no idea why, but one is a "dummy account". For the last 2 years, I ask them to delete it every time I call, and every time they say, "Done!" And it still comes up as my default account, so I can't order online, I have to wait in line, EVERY TIME. Terrible, Terrible, terrible. The worst. Over 2 years and numerous calls, I can say these people take the prize for worst customer service. I would be ashamed if this was my company.

Terrible communication. When placing reorder for Dexcom supplies, order drops into black hole. There is no communication re; problems with order that could easily be addressed from my side.