BusBankReviews of busbank.com

We were relying on BusBank for shuttle service between the airport, train station, and hotel for our event. As the event coordinator, transport was one of the key sources of stress for me, but BusBank made everything easy. Responses from Kimberly Lindsey were always almost instant. She coordinated a complicated trip with seeming ease, and was very patient with our organization while we got the details of our trip sorted. Everything was exactly as I requested it to be, and our driver Martin was great.

Canceled one of our two busses required, 2 hours before our wedding, left us scrambling to find transportation and then only refunded us the cost of the bus that canceled. Would not use again.

This is the first time we have used BusBank, and it was a pleasant experience. We booked our trip from Pittsburgh to NYC over a year in advance, and right up to the time we left on September 22, 2025, the account representative we were dealing with, Kimberly Lindsey, was quick to respond to all of our questions. Our outbound bus driver, Wilmar Rodriguez, was on time and was very nice and accommodating to our group. Our return bus driver, Mark A Torres, was just as pleasant. He made it clear that he was there to serve our group. The only reason I didn't give the experience a 5-star rating is that the bus returning to Pittsburgh on October 1, 2025, was not clean and seemed like it could have been an older model. There was rotten food in the overhead compartments, which a couple of people in our group had to clean up before the rest got on the bus. Despite that, Mark was very apologetic and accommodating, stopping as many times as needed so that some in the group could stretch their legs. Again, this was a very nice experience, and I would absolutely use BusBank again!

Was the easiest and best bus experience we have had! Thank you for everything! I never write reviews this might be my first time but was truly such a great experience.

Account Executive, Josh Kittle did an extraordinary job providing confidence and support from the first meeting through the actual days of travel as well as solving the mishaps that often happen during travel (airline issues) that could have been a terrible stressful situation more easy and ensuring seamless travel to the final destination. Josh and the dispatch team are truly exceptional and trustworthy and partners you want to have!

We had 2 great tours. The bus driver was very friendly and did a super job. Everyone I contacted to reserve the tours were extremely helpful. I would gladly use this company again.

Great service from the beginning, Kayla and the team always kept us informed and were great to work with. The driver was lovely and the group had a great time. They will now be my transfer company when ever we have group in the USA

BusBank made booking and managing the buses for our event so easy! Communication leading up to the event was helpful, buses were on time, drivers were great. We needed a last minute addition of a bus which was not problem for them to handle. Looking forward to my next booking with BusBank.