BusBankThe BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Taxis & Public Transport · Chicago, Illinois
Excellent
Taxis & Public Transport · Chicago, Illinois
Excellent
Taxis & Public Transport · Northbrook, Illinois
Excellent
Taxis & Public Transport · Downers Grove, Illinois
Excellent
726 approved reviews, newest moderated first
Anshuman
Timely pick up and drop. Clean, comfortable van. Felt safe during the ride.
Response from BusBankNov 11, 2025
Thank you for your review! We’re glad you had such a positive experience. Our team works hard to provide customized group travel that is seamless and worry-free all across North America.
Karra B.
This was such an incredibly easy trip because of Busbank! I only found out we needed a bus for our youth group trip two weeks before the event. Tom was super fast with his communication, he was helpful with explaining everything and put bus driver Surjit Beol was wonderful! I will definitely be using Busbank again!
Response from BusBankNov 11, 2025
Thank you for your nice words, Karra! We’re glad our efficient booking platform made chartering a last-minute bus simple and stress-free. Tom, your experienced account executive, along with our customer support team ensures every group travel experience runs smoothly.
Fideles A.
Great experience ❤️❤️
Response from BusBankNov 13, 2025
Thank you so much for your kind review Fideles! We’re thrilled our team could provide reliable transportation for your group travel. Whether chartering a bus or arranging shuttles, we’re proud to serve clients across North America.
RD
I have been using Busbank for a good few years, even when I moved company I continued to book with them. I have great service, especially with Steve, who is so efficient, kind and understands my different group dynamics and locations, and manages it all with grace and the greatest of ease. I am not sure how I would manage if I didn't have Busbank to rely on.
Response from BusBankNov 13, 2025
Thank you for your wonderful review and we appreciate your loyalty! We take pride in our knowledgeable account representatives such as Steve who offered you solution-focused service tailored to your needs. Whether it’s chartering a bus, organizing shuttles, or managing group travel logistics, we’re here to make your experience seamless.
Stephanie F.
Our drivers were very professional and made us feel like we were VIP passengers. The bus was very nice and we got where we needed to go safely and in good time. I will definitely use BusBank for another tour!
Response from BusBankNov 13, 2025
Thanks for your feedback, Stephanie! We’re happy you enjoyed your experience. Our dedicated and reliable operators offer a wide selection of vehicles to ensure the right fit for every group travel need—whether shuttles, minibuses, or full-size coaches.
BVK
Not only was the reservation process simple, our driver was FANTASTIC! Steve was patient when my auto-pay didn't go through and we were able to get that all sorted even though it was after the deadline for full payment. Dino was our driver and he was so friendly with the students, and helpful when we were trying to find him after the event. He also had called ahead of the event to ensure he knew exactly where to pick us up due to construction int eh area and we worked out a bus friendly plan for him to arrive in plenty of time and pick us up at the right location without blocking traffic on a main road in our small town. Could not enjoy working with this team more.
Response from BusBankNov 13, 2025
We’re glad you had such a positive experience! Your account representative Steve along with our professional operators work hard to make your group travel seamless. Thank you for choosing us for your school transportation needs across North America.
Sam
Our colleagues were extremely impressed with the professional, prompt service and cleanliness of the shuttle.
Response from BusBankNov 13, 2025
We’re glad you had a positive experience, Sam! Our team works hard to provide customized group travel solutions that fit each client’s unique corporate shuttle requirements across North America.
Richard S.
Our driver Keisha Wilson was the best! She was an excellent driver. We would like to request her for all subsequent Diamond Tour trips.
Response from BusBankNov 13, 2025
We truly appreciate your review, Richard! It’s wonderful to hear that our professional operators and your driver Keisha provided dependable service for your tour. Our dedicated team ensures exceptional group travel across North America.