Phyllis S.
Kayla Doran’s goes above and beyond for…
Kayla Doran’s goes above and beyond for her customers. Reasonable fees, reliable buses, and a speedy response time on inquiries. They are my go-to bus company for my needs.

The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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726 approved reviews, newest moderated first
Phyllis S.
Kayla Doran’s goes above and beyond for her customers. Reasonable fees, reliable buses, and a speedy response time on inquiries. They are my go-to bus company for my needs.
Michelle
The team was super responsive, from the moment I first reached out for a quote. They answered questions quickly, were communicative ahead of my event, and the buses were prompt and clean. Highly recommend!
Response from BusBankMar 17, 2025
Michelle, we are so glad to hear that everything ran smoothly for your trip with us! Your recommendation means the world to us! We hope you think of us in the future when you have transportation needs. Safe travels
Alessandra O.
Remarkable Customer Service Josh Kittle made my experience extremely easy! It was my first time planning an event for 400+ people and I am so thankful I had Josh in my corner. Josh made my experience seamless and will be reaching out again!
Response from BusBankMar 13, 2025
Alessandra, We are thrilled to hear that you had a seamless experience with us! We will let Josh know about your kind words. It means the world to us that we have earned your business in the future! Safe travels
Casey
BusBank made our lives so much easier during our offsite. We had folks traveling in from all over the world and they were there on time, very communicative and super nice. 10/10 recommend!
Response from BusBankMar 12, 2025
Casey, we are so glad to hear that we provided great service for you! Your recommendation means the world to us! We hope to work with you again in the future. Safe travels
Savannah W.
Kayla (Chaffee) Dorrans made the booking process simple. She was great to work with and offered great customer service.
Lexi N.
Our driver was wonderful and made sure our students were transported safely to the hotel before ending his shift at the end of the night. Definitely recommend BusBank!
Sherrie C.
Wonderful experience with Bus Bank. I worked with Tom who was terrific. Great communication from the beginning to the end. Would highly recommend them.
Response from BusBankFeb 27, 2025
Sherrie, we are so glad you had a positive experience working with us! We will let Tom know about your kind words. Your recommendation means the world to us! Safe travels!
Eva E.
Driver came on time, friendly, was nice to the children. patient, drove safely. We had a great experience!