BurrowReviews of burrow.com

Response from BurrowOct 16, 2025

Thanks for sharing your experience, Angelina. We’re very sorry to hear about the ongoing delay and the missing parts. Your frustrations are definitely warranted! We’ve asked our customer experience team to follow up directly so we can get your remaining pieces shipped and help get your sofa fully set up, and we appreciate your patience as we work to make this right!

Response from BurrowOct 15, 2025

Hi Devin, Thanks for sharing your experience. We’re very sorry for the mix-up with your order and the frustration it’s caused. We’ve escalated your support request, and a member of our customer experience team will be reaching out shortly to assist further and make sure everything gets sorted out as quickly as possible. We truly appreciate your patience while we work to make this right!

Response from BurrowOct 15, 2025

Hi Ben, We completely understand how frustrating the delays must have been, and we’re so glad to hear that everything else went smoothly once your order arrived. We appreciate you sharing your experience with us, and we’re working to improve shipping timelines moving forward!

Response from BurrowOct 15, 2025

Hi William, We’re sorry to hear that the Span sofa didn’t meet your expectations and we appreciate you sharing detailed feedback about the design and comfort. It’s incredibly helpful for us to improve! That said, we’ve received your return request, and a member of our team will be reaching out shortly to help facilitate the process and ensure everything is handled smoothly. We appreciate your patience as we work to make this right!

Response from BurrowOct 15, 2025

Hi Dan, We’re really sorry to hear about the delay and the issue with your footrest hardware. We know how disappointing it is when things don’t arrive as expected, especially after such a long wait. Rest assured, we’ve received your email, and a member of our team will be reaching out shortly to help get this resolved. We appreciate your patience here, and look forward to restoring your trust in our brand!

Response from BurrowOct 15, 2025

Hi there, We’re very sorry to hear about your experience and understand how frustrating the lack of timely updates and transparency has been. This isn’t the level of communication or reliability we strive for, and we appreciate you bringing these issues to our attention. We’ve escalated your feedback internally so that we can improve how we handle situations like this moving forward, and we appreciate you for taking the time to share your experience. It truly helps us to do better!

Response from BurrowOct 15, 2025

Hi Laura, Thanks for the feedback. We’re so glad to hear that you love your Burrow pieces, but we completely understand how frustrating the long wait times and communication delays have been. Clearer updates and faster responses are a top priority for our team, and feedback like yours helps us to continue improving. We truly appreciate your patience and continued support!

Response from BurrowOct 15, 2025

Hi Kristen, We’re so thrilled to hear that you’ve welcomed not one but two Burrow pieces into your home! It’s wonderful to know that our modular designs have been such a great fit for your space and style, and we love hearing how much you’ve enjoyed the new cushion options. Thank you for being such a loyal customer. We’re so glad to be part of your home again!