BurrowReviews of burrow.com

Site said it would ship in 5-7 weeks. It took over 3 months! Then they sent one of the wrong boxes so had to wait another week for the right one.

Craftsman ship is still great. However, we bought the ottoman to match a sofa & ottoman we bought a few years ago and it is a totally different shade of blue. We have a lot of blues in the living room so it is still okay, but it would have been nice to have it all match. The wood color on the legs are also darker even though I chose the same wood option as last time.

It was estimated 5-7 weeks for delivery, it took nearly 12 weeks to arrive. Showroom manager was communicative and helpful but customer service via email was not. Call directly to try to get information. Requested partial compensation for the delay/inconvenience but they just never got back to me. Couch is a good depth but not the most comfortable. Hopefully it just needs to break in

I recently ordered a media cabinet from Burrow, and I couldn't be happier with the result. It looked exactly as advertised, and it was a breeze to set up. I did it myself with minimal tools in just 15 minutes. They've managed to design this cabinet with the fewest moving parts possible, and yet it manages to be elegant—not simplistic. I want to give it bonus points for the packaging. Everything arrived unharmed without the usual styrofoam packaging and mess-inducing tape.

Delivery problems. Poor customer service, email only with several day turnaround, no way you can talk to a person.

The couches are good, I just dislike not having a normal delivery email. I do not want to download the shop app!

We ordered a Nomad loveseat in May; it's now mid-October and we are finally receiving parts of the loveseat. This was after several contacts with their "customer service" who couldn't explain why our order was delayed. Finally, I figured out it was due to the arm choice, so I asked to get a loveseat with the other type of arms and they said that could ship immediately. Great news? Well, only if I ever receive more than the arms and legs. I believe I am mainly getting AI customer service and it totally stinks. Next time, I'll go to a real furniture store where I can walk out with the furniture. If you want an experience that is really frustrating, then by all means, order from Burrow. If you need somewhere to sit, then go somewhere else!

I ordered a loveseat listed as “Ready to Ship.” The next day Burrow said it would take 10–12 weeks, so I cancelled in writing before anything shipped. Burrow confirmed the cancellation three times in writing. They shipped it anyway, and only part of the sofa arrived. Support called it “a system glitch.” Days later another box was on its way, and I asked them to intercept it. It showed up anyway. Their first return pickup failed, so I had to call UPS myself to fix it. When the boxes finally went back on Burrow’s own return labels, one shows “Delivery Refused” at their warehouse. Every message came with an apology and a promise that never happened. I never opened a single box. Two weeks later, my order is still not cancelled and I still don’t have my refund and had to dispute the charge with my bank. Think five times before you hit “buy.” Cancelling or getting a refund from Burrow is nearly impossible. Screenshot everything.