BurrowReviews of burrow.com

Response from BurrowOct 19, 2025

Hi Kenneth, We’re very sorry for the lack of updates and understand how frustrating it must have been to go through the process without clear communication. You’re absolutely right, timely and transparent shipping information is essential, and your feedback highlights an area we’re actively working to improve. That said, we appreciate you taking the time to share your experience so we can continue refining our communication and fulfillment processes!

Response from BurrowOct 19, 2025

Hi Elisabeth, Thanks for sharing your experience. We’re sorry to hear the return process took longer than expected and understand how frustrating that must have been. To offer fast and affordable flat-rate delivery while minimizing waste, we do charge a return shipping fee equal to 10% of the item’s cost to responsibly recycle or refurbish returned pieces, which we make clear on our website. That said, we appreciate your feedback on communication and processing times, and we’re reviewing this internally to make the return experience smoother for future customers.

Response from BurrowOct 19, 2025

We’re so happy to hear that you’re loving your new bookshelves! It’s great to know the assembly was smooth and that they look beautiful in your space. Thanks for choosing Burrow!

Response from BurrowOct 16, 2025

Hi Judi, We’re sorry to hear your swatches haven’t arrived yet. We’ve escalated this to our customer experience team, and someone will be reaching out shortly to confirm your order details and assist further. We appreciate your patience while we get this sorted!

Response from BurrowOct 16, 2025

Thanks for sharing your experience, Dawn. We’re very sorry for the delay and the frustration this situation has caused, and we’ve escalated your return request. A member of our team will be reaching out shortly to help facilitate the process and ensure your return label is sent right away! We appreciate your patience as we work to make this right.

Response from BurrowOct 16, 2025

Thanks for sharing your experience, Timothy. We’re very sorry for the frustration caused by the delay and the missing hardware and extension from your order, and regret that your experience didn't measure up to the standards we have set. That said, we’ve flagged your missing parts request to our customer experience team, and someone will be reaching out shortly to help coordinate the replacements so you can get your furniture fully set up. We appreciate your patience as we work to make this right!

Response from BurrowOct 16, 2025

Hi Annie, We’re very sorry for the delay and the lack of clear communication about your order. We understand how frustrating it is when shipping timelines extend far beyond what was advertised, and we regret that this wasn’t communicated more proactively. Your feedback is being shared with our operations team as we work to improve transparency around product availability and fulfillment, and we truly appreciate your patience. We hope that the chairs make a great impression once they arrive!

Response from BurrowOct 16, 2025

Thanks for sharing your experience, Catherine! We’re so glad to hear everything arrived safely and that the packing and delivery went smoothly. We hope that you enjoy your items!