BurrowReviews of burrow.com

Major delay in promised shipping date. Inadequate customer service updates. Order came in 3 deliveries over 3 consecutive days, each with 12 hour delivery windows, necessitating loss of work for 72 hours.

In all we are very happy with our Sectional sofa so far and do not regret taking chance on Burrow even though I had no experience with their furniture. It feels like high quality and comfortable - it is on firmer side to sit on but that’s ok. I was worried it wouldn’t hold up, bought online without seeing or sitting on it in person in a store but wanted sleeper with double chaise and storage so took a chance. I am very pleased, my family loves it too. There were a couple negatives - delivery process could be improved. The sofa came in 14 pieces / large boxes delivered via 3 different couriers over 6 days. No communication on how many in total were coming so never knew if we had them all until we opened them all. storing all the boxes until we had a complete set was a lot, we were lucky we had enough room. Also my husband put it together, took about 3-4 hrs and not very easy. Definitely needed a second person for some steps and not sure someone who isn’t handy could do it or would be strong enough so keep that in mind. I need another sofa but not sure we can handle so many boxes being delivered without notice and taking up so much room at our other house.

Received my ottoman several weeks after ordering after sending multiple emails to customer service. Good product overall, but terrible customer service response times.

First, there was a delay in shipping. After waiting 9 days after the order confirmation with no further information, I had to contact Burrow to ask if the Dram bar cart were no longer in stock. Burrow replied 4 days later and the following day I got notification that the bar car had shipped. Second, I'm not terribly thrilled with the quality of the Dram bar cart. The seams on the sides of the two shelves are a bit rough. In fact, in the photos on the website, there are no seams pictured (so they were either photoshopped out or perhaps the design changed if Burrow changed manufacturers). The wheels are very poor quality and wobble on the axle. It is not really a cart to move. It's fine, I'm not returning it as it was meant to stay in one spot (and returning it without owning a car is probably a big hassle). I'm sure guests won't notice the seams. But the experience has taught me to NEVER buy furniture sight unseen online again.

I absolutely love my new couch! I bought the Span Sleeper Sofa. The couch is very firm, which is just what we wanted. The sleeper is easy to convert and also comfy. Perfect for our space! There was a delay in getting it, but someone from Burrow always got back to me with information about my order. Slightly confusing to put together at first. I wish that the items in the order had been labeled and the directions clearer.

Hello, I sent a follow up email for my order. I am still missing my Oak Round Tray and f/u info regarding scuffed edges on my Harvest table. Awaiting communication regarding these two issues. I love the Burrow furniture. Previous Burrow orders have been problem free.

I DO NOT like not being able to call customer service and talk to a person. Burrow is a digital only company whose customer service is digital only. I bought a table and had an issue and although they eventually gave me a credit and removed my warranty for the credit, I felt like they DO NOT want talk to actual paying customers and hear their issues.

Terrible service, slow to respond emails, offered no help or compensation. Estimated time for delivery was several weeks later than the posted 2-5 days. Customer service gave the excuse that it was delayed as a part of a larger shipment. This could have been avoided if the website was kept current. This delay caused the purchase to be delivered while I was away. Which meant a large expensive item sat on my front porch for several days in the rain. I am extremely disappointed with the service which puts me at a bit of a conflict. The entertainment center I ordered is quite nice. However I think this will be the last purchase from Burrow until their service matches their products.