BurrowReviews of burrow.com

Site said it would ship in 5-7 weeks. It took over 3 months! Then they sent one of the wrong boxes so had to wait another week for the right one.

Delivery problems. Poor customer service, email only with several day turnaround, no way you can talk to a person.

We ordered a Nomad loveseat in May; it's now mid-October and we are finally receiving parts of the loveseat. This was after several contacts with their "customer service" who couldn't explain why our order was delayed. Finally, I figured out it was due to the arm choice, so I asked to get a loveseat with the other type of arms and they said that could ship immediately. Great news? Well, only if I ever receive more than the arms and legs. I believe I am mainly getting AI customer service and it totally stinks. Next time, I'll go to a real furniture store where I can walk out with the furniture. If you want an experience that is really frustrating, then by all means, order from Burrow. If you need somewhere to sit, then go somewhere else!

I ordered a loveseat listed as “Ready to Ship.” The next day Burrow said it would take 10–12 weeks, so I cancelled in writing before anything shipped. Burrow confirmed the cancellation three times in writing. They shipped it anyway, and only part of the sofa arrived. Support called it “a system glitch.” Days later another box was on its way, and I asked them to intercept it. It showed up anyway. Their first return pickup failed, so I had to call UPS myself to fix it. When the boxes finally went back on Burrow’s own return labels, one shows “Delivery Refused” at their warehouse. Every message came with an apology and a promise that never happened. I never opened a single box. Two weeks later, my order is still not cancelled and I still don’t have my refund and had to dispute the charge with my bank. Think five times before you hit “buy.” Cancelling or getting a refund from Burrow is nearly impossible. Screenshot everything.

They list the item as “in-stock and ready to ship”, and are happy to accept new orders for said item. However, when asked for a shipping prognosis, their written reply is that they have no stock and no ETA from manufacturing.

You guaranteed 3 week shipping and couldn’t fulfill it. We cancelled the order lol

WORST. CUSTOMER. SERVICE. EVER!!! We ordered a couch from Burrow seven weeks ago for a new Airbnb we are starting. We are on a timeline for when we want to be able to launch.After about a month, we contacted them to find out why we hadn’t received it. And believe me, it is not easy to contact customer service at Burrow. They told us at that point there was a multi week delay for the couch. We couldn’t reach anybody to cancel it. So, I wrote to their sales team saying I wanted to buy a couch, because I read online that that’s the only way to get a response from their customer service. They told us they initiated the cancelation and refund on October 5 and that we would receive the refund in 5 to 10 days. It is now October 21 and we are still waiting. Honestly, we are starting to wonder if we will ever see our money again. Do not buy from this company!

it has been a nightmare.