BurrowReviews of burrow.com

Response from BurrowOct 21, 2025

Hi Sundi, Thanks for sharing your experience. We’re truly sorry for the delay and the frustration of not receiving your complete order. We’ve escalated your support request internally, and a member of our team will be reaching out shortly to assist further. Our response times are currently a bit longer than usual due to a recent surge in requests following our sale, but we’re working hard to get back to everyone as quickly as possible. We appreciate your patience!

Response from BurrowOct 20, 2025

Thanks for the honest feedback, Beverly. We’re very sorry for the frustration you’ve experienced and the delay in getting clear responses to questions about your order. We’ve escalated your support request internally, and a member of our customer experience team will be reaching out shortly to assist further. We appreciate your patience and the opportunity to make things right.

Response from BurrowOct 20, 2025

Hi Neeta, We’re so glad to hear that you’re loving your new media console! The walnut finish really is a beautiful complement to hardwood floors, and it’s great to know assembly was a breeze. Thank you for sharing your experience, and for choosing Burrow to be a part of your home!

Response from BurrowOct 19, 2025

Hi Geoffrey, We love hearing this! So glad that your sofa bed arrived ahead of schedule and that you’re already enjoying it. We’ll be sure to share your kind words with Richard and the team!

Response from BurrowOct 19, 2025

Hi Chris, We’re so sorry to hear that your media console arrived damaged. That’s never the experience we want for our customers, and we can definitely understand your frustration. We've escalated this to our customer experience team, and someone will be reaching out shortly to assist further. We appreciate your patience while we work to make this right!

Response from BurrowOct 19, 2025

Hi Kathy, Thanks for sharing your experience. We completely understand your frustration with the extended delivery timeline and lack of proactive communication. Our team should absolutely reach out first when delays occur, and we’ve shared your feedback internally as we continue improving our communication and transparency around shipping updates.

Response from BurrowOct 19, 2025

We’re so glad to hear that you’re loving your new table! Thanks for sharing and for choosing us for your home.

Response from BurrowOct 19, 2025

Thanks for the honest review, Forrest. We’re so glad to hear you’re happy with the quality and value of your new bed frame, and we truly appreciate your thoughtful and detailed feedback about the shipping process. That said, we’re actively working on improving our shipping logistics and communication to make delivery updates clearer and more consistent, and we appreciate you taking the time to share both the positives and areas where we can improve.