BurrowBurrow makes furniture that works harder, so you can live easier.Our modular designs arrive in cleverly designed, easy-to-assemble components that fit through even the tightest spaces. And they show up in days, not months. Because great design isn’t just how it looks — it’s how it works.
Burrow (burrow.com) has 553 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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JC
I still haven’t gotten the furniture. It seems to be stuck at distribution center.
Response from BurrowNov 2, 2025
We understand your frustrations here, and we're so sorry to hear about the delay in receiving your items. We've escalated your support request internally, and a member of our customer experience team will be reaching out shortly to assist further. We appreciate your patience while we work to get your furniture delivered!
Linda M.
I own two Nomad sofas, one (3 seat) purchased in May 2022 and the other (3 seat sectional) purchased in February 2025. Both are perfect for my small home. The first was to solve a problem of only having a 30" doorway into the space. the other was perfect for the tight 90" space I had available. Both are extremely comfortable with the optional lumbar pillows (highly recommend if you are short, like me). Both sofas are the charcoal gray fabric option and shipped within 4-6 weeks of ordering. ETA information shared by Burrow was pretty accurate. I assembled both by myself (about an hour each). I have three indoor cats; you'd never know by looking at either sofa. I highly recommend Burrow's Nomad. It's a quality product.
Response from BurrowNov 3, 2025
Hi Linda, Thank you for sharing your experience in such detail. We’re thrilled to hear both Nomad sofas have been a perfect fit for your spaces and that they’ve held up so beautifully over time (even with your cats!). It’s great to know the lumbar pillows made a difference, too. We truly appreciate your continued trust in Burrow and your thoughtful recommendation!
Barbara D.
I now have two Burrow sofas, one a loveseat and ottoman and one a large couch and ottoman. Both are so comfy!! My recent purchase is just gorgeous, it is a Range loveseat. The color is beautiful and the fabric is great. Their items are always so well packed and so easy to assemble.
Response from BurrowNov 3, 2025
We love hearing that you’ve made Burrow a part of your home not once, but twice, and it’s wonderful to know that you’re enjoying both sofas. Thanks for sharing your experience!
Name
I cancelled my order after weeks of delays, and they still went ahead and shipped the couch anyway. Now they refuse to pick it up, and are holding my refund hostage until the couch is returned, even though it’s been over three weeks and they still haven’t managed to schedule a pickup. Every time I contact support, I get the same empty apologies and no action. It’s absolutely unacceptable that a company this large can’t handle basic logistics or honor a cancellation. Worst company I’ve ever dealt with, avoid at all costs.
Response from BurrowNov 2, 2025
Hi Joel, Thanks for sharing your experience. We can definitely understand how upsetting this situation has been, especially given the delays and lack of communication on our end. We recognize this falls short of our standards, and we'd love the opportunity to make things right. We’ve escalated your support request internally so that our team can facilitate the return and refund process quickly, and your feedback is also being shared internally as we work to improve communication and support across the board.
Rob
Terrible assembly experience. The screws are almost impossible to get right into the threads. After hours of assembly, one leg is stuck off the ground and hits whenever you sit it in. Garbage couch for the price.
Response from BurrowNov 2, 2025
Hi Rob, We’re sorry to hear the assembly process was such a challenge. We’ve shared your feedback with our product and quality teams to review the hardware alignment and assembly instructions, so that setup is smoother going forward. We appreciate you taking the time to share you thoughts with us!
J-reader
My Nomad sectional sofa arrived earlier than the estimated delivery date. It was well packaged and in flawless condition. The assembly instructions were excellent and mostly easy. The hard part was lining up and attaching the arms. (There were 3 pegs that had to be lined up, and we would get two in line and they would get out of line as we struggled to get the 3rd lined up. That said, we did it ourselves, and my husband and I are both in our early 70s.) Most important, I am very happy with the look and feel of my new sectional! I wanted a firm sofa and it is firm. I really like the charcoal grey upholstery. It goes with everything and is easily brightened up with some decorative pillows.
Response from BurrowNov 3, 2025
We’re so glad to hear that your Nomad sectional arrived in perfect shape and that you’re loving the look and feel of it! It sounds like you handled the assembly like pros, and we hope you enjoy your new setup for years to come. Thanks for sharing such a thoughtful review!
POE
Sarah was amazing! I had ordered the rabbit installation and found out that the sofa/bed couldn't be delivered to Portland, Oregon. She jumped through hoops to make other arrangements. Also, shout out to Emily for helping on the sale and delivery arrangements!
Response from BurrowNov 3, 2025
We’re so glad to hear that Sarah was able to step in and make things work for you. We’ll be sure to share your kind words with her and the team, and we appreciate you taking the time to share your experience!
Ollie
All communication was organised and all well! Nice materials and design
Response from BurrowNov 3, 2025
So glad to hear this, Ollie! We’re happy that the process felt smooth and that the materials and design lived up to expectations. We appreciate you taking the time to share your experience!
