BurrowReviews of burrow.com

Response from BurrowNov 4, 2025

Thanks for sharing this, Stephanie! We're glad to hear that you like the sofa, but we definitely understand your frustrations surrounding missing components. Oftentimes, the hardware box ships separately from the main sofa delivery, so chances are that it isn't too far behind. That said, if they don’t reach you within the next few days, please reach out to our team at [email protected] so we can track them down and make sure you’re all set!

Response from BurrowNov 4, 2025

Thanks for the honest feedback, Benjamin. We’re sorry for the delays with your order, and we’ve shared your feedback internally to highlight areas where we can improve. That said, oftentimes, the hardware box ships separately from the main furniture delivery, so chances are that the missing assembly items aren't too far behind. That said, if they don’t reach you within the next few days, please reach out to our team at [email protected] so we can track them down and make sure you’re all set!

Response from BurrowNov 4, 2025

Hi Lauren, We’re really sorry the delays and lack of communication led to such a frustrating experience. We’re actively working to improve both our transparency and our delivery timelines so customers have a smoother experience from start to finish, and we look forward to restoring your trust in our brand.

Response from BurrowNov 4, 2025

Hi Max, Thanks for taking the time to share your experience. We understand how frustrating it is to deal with delays and a lack of communication, especially after such a long wait, and that’s not the experience we aim to provide our customers with. We’ve escalated your case so our team can review the missing parts order and tracking information to get this resolved as quickly as possible. Your feedback is being shared internally to help us strengthen communication and follow-through moving forward, and we're thankful for the opportunity to make things right.

Response from BurrowNov 4, 2025

This is great to hear, Sandra! We’re so glad that everything arrived quickly and that you’re happy with the quality and setup experience. We are thrilled that you had a wonderful experience, and we appreciate you choosing Burrow to furnish your home.

Response from BurrowNov 3, 2025

This is so great to hear, John! We love knowing that your pieces have held up beautifully over the years, and that the new ottoman arrived ahead of schedule. Thanks for sharing your experience, and for being a longtime Burrow customer!

Response from BurrowNov 3, 2025

Hi Brittney, Thanks for sharing such a thoughtful and detailed review. We’re glad to hear you’re enjoying the design and quality of the Range sofa, but we completely understand how the delays and communication gaps took away from the overall experience. We’re working to shorten response times and improve order updates so everything feels as seamless as the product itself. Your feedback helps us get there, and we truly appreciate you taking the time to share it.

Response from BurrowNov 3, 2025

Hi Doris, Thanks for letting us know! We understand your frustrations and sincerely apologize for the trouble with your order. We’ve shared your details with our customer experience team, and someone will be reaching out shortly to help locate your package and get this resolved!