Rebecca P.
Good Couch, Terrible Delivery Experience
The couch itself is great. Well made, comfortable, everything we wanted. But the delivery situation is bad. It says online it will ship in 8-10 days. It does not. After over a month we followed up and they said parts weren't in and they'd notify us when it shipped. Another month passed and we followed up again. It wasn't until we requested a refund and reported fraud to our credit card that our couch actually shipped. I don't think Burrow is a scam but I do think it's a very poorly run company. I'd be too nervous to order from Burrow again.
Response from BurrowNov 2, 2025
Hi Rebecca, Thanks for sharing this honest feedback. We’re glad to hear you’re happy with the quality of the couch, but we understand how the delivery delays and lack of proactive updates left you frustrated. We’re actively improving communication and transparency around shipping timelines so customers have clear, accurate expectations from the start. Your feedback helps us keep pushing those improvements forward, and we truly appreciate you taking the time to share it!