BurrowBurrow makes furniture that works harder, so you can live easier.Our modular designs arrive in cleverly designed, easy-to-assemble components that fit through even the tightest spaces. And they show up in days, not months. Because great design isn’t just how it looks — it’s how it works.
Burrow (burrow.com) has 553 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Robert K.
Great staff. Fast delivery. Very easy to assemble. Good quality materials.
Response from BurrowOct 30, 2025
It sounds like everything came together just the way it should! We love to hear that your experience met expectations, and we appreciate you choosing us to furnish your home.
NA
Your customer service was excellent. I couldn't be more pleased with responses and response time. Thank you
Response from BurrowOct 30, 2025
We're so glad to hear that our team was able to take good care of you, and we thank you for taking the time to share your experience.
Erin
Do not order from Burrow! I cancelled my order within the 24 hour cancellation period but my credit card was still charged and I received a shipping notification. After 9 days this issue has still not been resolved. I’ve contacted my credit card company to see if they can help.
Response from BurrowOct 30, 2025
Hi Erin, Thanks for sharing your experience. We understand your frustrations surrounding the canceled order, and we’ve flagged your support request internally to our support team. Someone will be following up shortly to get this resolved, and we appreciate your patience while we make things right!
Laura W.
BEWARE: IF YOU WANT TO WAIT 6 MONTHS FOR A COUCH YOU PAID FOR: CHOOSE BURROW. If I could give Burrow a negative 1000 stars, I would. I ordered my couch on May 25th, 2025. It's been 6 months...it took 4 months for the couch to even be delivered (after constant communication on my end-- if I wouldn't have made it a priority- I still wouldn't have the couch) and not to my surprise: The couch was missing several aspects to complete it. It's currently still sitting in my living room, not assembled, with me *CHASING* down their customer service team. I have never in my life experienced such horrid customer service. This company needs to be shutdown in my opinion, it feels like a scam at this point. Their team acts like they're "on it" and then will ghost until to reach out again. The only help I received worthwhile was me finally calling their Soho showroom and a lovely human tried to help me. Otherwise, DO NOT BUY FROM THIS BRAND unless you want a side gig trying to hustle to get the product you paid for.
Response from BurrowOct 30, 2025
Hi Laura, Thanks for taking the time to share your experience. We understand how disappointing it is when communication and timelines fall short, especially on something as significant as a new sofa. Your feedback highlights areas where we’re actively working to improve, and we hope to have the opportunity to earn your trust back in the future. That said, we've escalated your support request internally to ensure the missing components are prioritized, and someone will be following up shortly. We truly appreciate your patience while we work to make things right!
Wendy R.
Fast shipping. Nice fabrics
Response from BurrowOct 30, 2025
We're so glad to hear this, Wendy! We love knowing that the fabrics and quick delivery hit the mark, and we appreciate you choosing Burrow to furnish your home.
Eric F.
I was assured my address correction made post-purchase was taken care of and it wasn’t causing me to drive across town and pick up the item myself from the other address.
Response from BurrowOct 29, 2025
Hi Eric, Thanks for the honest review. We're truly sorry to hear about the issues you had with the incorrect address on this order, and we can certainly understand your frustration. It looks like the update was submitted on our end, but it clearly wasn’t processed properly by the carrier. Your experience shows that we have room for improvement in communication, and we’ll be using this feedback to strengthen how post-purchase requests are handled moving forward.
Richard N.
Arrived quickly and looks great!
Response from BurrowOct 29, 2025
Thank you so much for taking the time to share this feedback, Richard! We are thrilled that you had a wonderful experience with our brand, and we look forward to welcoming you again soon.
julie L.
I have not received the top and bottom panels for my media cabinet. Day 4 and no response from customer service. Have sent email and text with order number and UPS has confirmed Burrow only delivered 1 box, the top and bottom board should have been in a separate box. Would appreciate help resolving. I am moving. Also, the order was sent to my billing address vs my shipping address which delayed receipt of shipment. Left a voicemail again this morning. Like your products but Customer Service.…
Response from BurrowOct 29, 2025
Hi Julie, Thanks for sharing your experience, and we’re truly sorry for the delay and the frustration of not receiving your complete order. We’ve escalated your support request internally, and a member of our team will be reaching out shortly to assist further. Our response times are currently a bit longer than usual due to a recent surge in requests following our sale, but we’re working hard to get back to everyone as quickly as possible. We appreciate your patience!
