CLR
Poor purchase/delivery experience so far
I ordered a Nomad loveseat in August 2025. I had to check on the status a month later, and only then was notified that inventory would not be available until November. I said that I would wait. Then, I got a notification in late October saying that my order was being shipped. I received two boxes: a small one of hardware and a medium one of sofa arms, but that's it. The shipping information is confusing—it said my order was "DELIVERED," but I'm missing the bulk of the sofa. I wish the delivery information was more clear and stated how many boxes total I should expect. I contacted support again a few weeks ago and am still waiting for information. I'd ordered my first Burrow sofa back in 2021. The delivery, email communications, and customer service seemed solid then. Feels very different this time around.
Response from BurrowNov 6, 2025
Thanks for taking the time to share this. We definitely understand how frustrating it is to deal with confusing shipping updates and incomplete deliveries, especially after waiting so long for your order, and that’s not the experience we want for our customers. We’ve shared your feedback with our logistics and support teams to review what happened and ensure that your remaining pieces are located and delivered. We truly appreciate your patience as we work to make this right and improve communication moving forward!