BurrowReviews of burrow.com

It took about a month and a half for my dresser to be delivered. I contacted Customer Service to confirm a shipping date after waiting nearly a month and they weren't able to provide me with much information. The dresser feels solid and it had a nice weight to it. That being said, me and my partner had challenges assembling it due to the very heavy back piece that needed to be lowered in a very specific way. Adjustments were difficult to make and I unfortunately damaged one of the locking slots. I was disappointed that the parts that secure the dresser into place are either plastic and particle board. I had to put it together 4 times and it still isn't quite right, but it is good enough. It definitely feels like a step up from Ikea, but I'm not impressed in the quality based on the price I paid. I will probably not order from Burrow again.

There was over a month's delay on our couch. We were quoted 5-7 weeks, and it came after more than 2.5 months. This would have been okay if there had been proactive communication about delays, but I had to reach out to get any explanation about a delay even existing. The last thing was somewhat minor, but we were given a swatch of our couch fabric when we purchased the couch. When the couch arrived, it did not match the swatch we were given (and had planned our room around). It had a more gray undertone, whereas the swatch had a more black undertone.

My couch has now lost 2 legs, with them falling off while sitting on it. Both legs have failed in the same way; the bolt that holds the leg into place on the connector pieces is shearing off. The fact you can pay this much for a couch where each leg is held in place with 2 very weak spot welds is bonkers. I cannot ever recommend anyone purchase any furniture from Burrow. Customer service has been okay at best. They were willing to replace the leg parts, but were unable to rush ship them or even move them up in the order queue, meaning the first time this happened I was without a usable couch for 2 weeks.

Order was sent to me way late. They sent also sent me the boxes to the wrong configuration. When I tried to let them know they gaslit me into believing they were the right ones. So I built it and sent them a photo. Only then did they believe me that I was missing 2 seat backs. So they sent 2 seat backs....only for them to be standard range seat backs and not the range plus seat backs that I've paid for. Ordered the couch beginning of August and as of writing this it is Nov 6th. I'll never deal with this company again and I recommend everyone stay away.

Quick delivery for in-stock pieces (within a couple weeks), easy to put together, comfortable, looks and functions as expected. Zero complaints so far!

Stools were packaged beautifully, great quality, heavy and sturdy. The seat is slightly short - but I’m 5’4” and don’t have an issue with them. Still very comfortable!

My previous chairs were upholstered Parsons chairs which were too low for my harvest table. I felt like a five-year-old among the adults as I sunk way down into the seat. I am so happy that my search landed on my Haiku chairs. They are the perfect height for my table, and their sleek mid-century modern lines are sharp and stylish. They arrived in the most robust packaging I have ever seen, right down to the screws with washers lined up on a sturdy cardboard support. It nearly brought me to tears. Assembly was easy-peasy, using only the included hex/Allen wrench. Customer service is top notch, and communication with representative Joseph E. was excellent throughout the entire process. My questions were answered quickly, and I was given a price match when the price dropped before my order shipped. I love the look and feel of these chairs - they may be the sturdiest seat in my house. Burrow stands behind their products and offers a great consumer experience. Highly recommended!

Fabric looks and feels great. Arrived promptly when expected.