BurrowReviews of burrow.com

Ordering from Burrow was a breeze. The media console shipped within a week, and I received the piece within the next week. The boxes are heavy which feels like quality material. The only tool that’s required is a screwdriver. The craftsmanship was perfection and the easiest piece I’ve ever put together before. In closing the piece is beautiful and I would 100% recommend ordering from Burrow!

Beautiful console. Love the look of it. It hides all loose wires and messy accessories. Big problem was the assembly. It took several hours to put it together.

Arrived quickly, easy to assemble, and love the myriad design options

Customer service was quick to respond to my questions about my order, couch got here SO fast after saying it was shipped, instructions are ridiculously clear and helpful, it was so easy to put together! The couch is so sturdy but also heavy and I'm thankful I put it together with my partner cause idk if I would be able to move it by myself. I loveeeee thus couch though. It feels like it will last a LONG time which was what we were looking for!

We love our shelves. They are solid, elegant and functional.

I have ordered a new sofa/sectional since July 2025 and have yet to receive all the pieces. Now and then, I get a piece with no indication of when I will get the rest. The last estimate I received was maybe mid-January. There is no customer service number to call to get an accurate delivery date. When asked to be contacted by a manager via the support email address, no one contacted me. If you need a sofa, I strongly recommend you look elsewhere and avoid this online store. As nice as their furniture may look, what good does that do if you are waiting months to get it? It is not worth the hassle and frustration. Go to a brick-and-mortar store!

It has taken a long time to find counter height stools for our kitchen island. I wanted all wood stools-not something with MDF. Then I stumbled upon Burrow. They even have a showroom in Los Angeles, which I made a visit to. My dark green stone island and the dark green fabric on the stools were a match made in heaven!! I’m so happy with my purchase! They are very sturdy and comfortable and fit well under the counter!

I haven't received the much anticipated couch because I have just been told my order, scheduled to arrive the first week of November, will now not arrive until January. I think I paid for this item in September? To compensate for this delay, I was offered a 10% refund. That's really not much of an incentive given I am currently sans couch, and the first four boxes (arms, pillows, corner base, corner back) arrived in October and are now occupying the middle of my living room. While the company's responses have been polite, it takes three days (minimum) for every email to be answered. A friend has this couch, it's very nice. They recommended the extra padding, so that's what I ordered. I may not have had I known it would take four months for a small sectional couch, one I have to build myself. The only reason this is a two start and not a one star is I opened the box with the bolsters and they are a beautiful color and the material is super soft (velvet). I'm not sure this $3K "on sale" couch is worth a proposed four-month wait, especially with the holidays approaching.