BurrowReviews of burrow.com

This is mainly shipping. I would buy from Burrow again if it wasn't for this horrendous shipping situation. The website said 3-5 days but weeks and weeks and weeks later there was no information on when it would arrive. To make matters worse your customer service email (no other sort of contact info I could find) is a bot. I just got the same stock answer, literal words, over and over (no matter when or what I asked). It responded with bizarre information (mentioning dates that had already passed, etc.) It was so beyond bad that it gave me this big picture dystopian vision of what a world run by bots, with no personal service, etc. is going to be. In other words, it was Sci-Fi level creepy. You basically took my money and gave me no path to understanding when I would get the product, no helpful information at all. In the end I like the chairs, but after months of bizarro-land I was moments from canceling the order when I got a notice they were even in stock. Weird. I'd lose the bots and tech as soon as you can, return to personal service.

The worst shipping and communication. Nobody can tell me where my package is or when it will be delivered. They partner with OnTrac shipping which is one of the worst shipping companies there is. OnTrac claims they deliver within 24 hours of receiving the package which is such a lie! Tracking numbers Burrow gave me didn't work. They create the label then claim it just doesn't update but don't actually ship the item out for several days after the label is created Update to add: now OnTrac says my package is lost and they can't find it.

Nomad, love seat and chair in navy blue. We love this furniture, takes up a small footprint, stylish and comfortable.

They sent the couch, not the sectional. The screw plates for 2 legs are slanted and won't hold long. There's no customer support except email that is days behind. The prepaid assembly process wasn't clear and takes days to setup post-delivery. Do not recommend.

Do not order from Burrow! I ordered a tv stand and Burrow sent only 1 of the 2 boxes. The order showed partially delivered status then they changed it to delivered even though the second box never came and the tracking number Burrow provided initially never was valid. Now I have no phone number to rectify situation. I will try and cancel for a refund despite their outrageous restocking fees for something never opened but what is next will be Burrow telling me I did not send the second box back. Update. While Burrow Support has not replied to me yet as their replies take up to 48 hours, Burrow did reply to my review above I see, within hours. I have used their return online form (found from AI) to request cancellation of the order I received only partial delivery of, and I have written their support information an email with all of these details as well, requesting a full refund. Now I wait another 48 hours for a hopeful reply and successful cancellation. It’s maddening to spend 900 dollars and have to work through this process. Save yourself the hassle.

Update 1/9/26 - we received the chairs in late December. Despite the fluffy response here, email response from Burrow was that there is no timeline for delivery. Consistent with 12/7 review, dining chairs are a beautiful design but there was delamination of the wood right out of the packaging. The packaging was extravagant; great that we had access to a dumpster as the boxes wouldn't fit into a conventional toter. --(original review below) Burrow is either a scam, going under, or genuinely faces major supply chain delays. Whatever the case, don't waste your money. My wife and I ordered various pieces of furniture which arrived haphazardly. The quality is around Ikea level for the wood laminated products and a little lower for the couches (staples everywhere, shoddy cushions). The concept is brilliant (modular furniture for those living in walk-up apartments) but the execution is poor. It's been over three months and we still haven't received dining chairs as part of our order. The worst part is that there is no communication initiated from Burrow. When I reached them via email, it appears they have walked with our money, stringing us along with promises of delayed delivery. As I said, don't waste your money.

Everything went well from ordering to delivery. The media console was easy to put together. I am using it in a new home theater that I'm building in my basement. It looks perfect and I love the storage capabilities. My only criticism would be the cutouts in the back. I would make the cutouts bigger. I have a true home theater. I am using 8 speakers. There is not a lot of room with the smaller cutouts. I adapter it by making risers to raise the shelf up. I Love this product otherwise. Great job!!!

It was a good purschase and the right one GOD BLESS IN JESUS NAME.