BurneekReviews of burneek.com

Response from BurneekFeb 22, 2026

We understand how frustrating extended shipping timelines can be. There was a period of unusually high demand that impacted some orders, and we know that waiting longer than expected is not ideal. That said, orders are being fulfilled and delivered. We appreciate the feedback. Our focus remains on improving logistics while ensuring every customer receives their unit properly. If you would like us to review your order status directly, please email [email protected] and mention Trustpilot so we can prioritize your case. – Burneek

Response from BurneekFeb 20, 2026

We understand how frustrating it is when a delivery timeline changes, especially after planning around it. Occasionally, estimated dates are adjusted to ensure everything meets our quality standards before shipment. While that can impact timing, the goal is always to deliver the product as intended. Our cancellation terms are outlined at checkout and applied consistently, but we’re always open to reviewing individual cases directly. If you’d like us to take a closer look at your order, please email [email protected] and mention Trustpilot so we can prioritize it. – Burneek

Response from BurneekFeb 20, 2026

Thank you so much for this thoughtful review, it truly means a lot! We’re especially glad to hear your Onyxeek arrived as promised and that our team was responsive throughout the process. Delivering a high-quality unit with solid support behind it is exactly the standard we hold ourselves to. We genuinely appreciate you taking the time to share this. – Burneek

Response from BurneekFeb 19, 2026

We’re sorry this was your experience. There was a specific period where some orders were impacted by higher-than-expected demand, which affected shipping timelines for certain customers. That situation was temporary, and orders are being fulfilled. Burneek is a U.S.-based wellness brand, not a marketplace seller, and we stand behind our products. If something did not meet your expectations, we would welcome the opportunity to review it properly. Please email [email protected] and mention Trustpilot so we can prioritize your case. – Burneek

Response from BurneekFeb 19, 2026

We’re sorry to read this, Myles. We understand how upsetting it is to be charged and still be waiting. Our commitment is that every customer receives their order. Your cold plunge has not been disregarded, and we want to review your case directly to provide a clear update and resolution. Please email [email protected] and mention Trustpilot so we can prioritize your case right away. – Burneek

Response from BurneekFeb 18, 2026

We are truly sorry to read this, especially considering the health concerns you mentioned. We understand how important reliability and trust are in a situation like yours. Burneek is not a scam, and orders are not accepted without the intention of fulfilling them. While some customers experienced shipping complications during a specific timeframe, products are being delivered and cases are being handled individually. We take concerns related to health and stress very seriously. Please reach out to [email protected] and mention that you are contacting us from Trustpilot so your case can be reviewed with priority. Our intention has never been to cause distress, but to provide a product that supports wellness. We remain committed to resolving valid concerns appropriately. — Burneek

Response from BurneekFeb 18, 2026

We’re sorry to read this and understand how frustrating it is to feel like you haven’t received a response after placing an order. Ten days without clarity is understandably concerning. Please know that your order has not been ignored. We encourage you to email [email protected] again and include “Trustpilot – Order Follow Up” in the subject line so your case can be prioritized and reviewed promptly. Our intention is never to overlook a customer, and we remain committed to ensuring every order is properly addressed. — Burneek

Response from BurneekFeb 17, 2026

Thank you for the kind words. We truly appreciate it. We’re glad to hear you’re happy with both the product and the support you received. Providing a quality experience from start to finish is always our goal. — Burneek