Olive O.
Absolutely terrible customer service
I have requested only certain toys due to durability and in the past 2 months after over a year of having a subscription nothing is right. They even send me replacement toys of the incorrect type. I've been told multiple times that my account has been corrected when it obviously had not been. I asked questions about my shipment and are ignored. It appears as if the next monthly shipment is four of the exact same toys. I also brought to their attention that size of some toys are an ingestion issues for my large dogs. I have repeatedly asked to discuss the problems with management and request is ignored. 06/01/26 Things just keep getting worse. I have repeatedly asked what toys are coming in my next box. I realize the composition. I want to know what the toy looks like because it appears that I'm going to be getting five of the same toy in the upcoming shipment. I'm not paying for that. The frustration I have dealt with in the last month justifies my quitting. I've never had this kind of problem with BarkBox.
Response from BULLYMAKEJun 4, 2026
Hi Olive! We understand how disappointing it is to repeatedly receive toys that do not align with your preferences after being assured that your account had been updated. We truly apologize, as this is not the experience we want for our customers. We would genuinely appreciate the opportunity to investigate this further. If you are willing, our Service Leadership Team would like to personally review your account history, preferences, and recent interactions to better understand what occurred and determine how we can make this right. Please respond to our Trustpilot request for additional information so we can locate your account and begin a thorough review.