BulbSquareReviews of bulbsquare.com

Response from BulbSquareJul 16, 2026

Dear Customer, Thank you for taking the time to share your positive experience. We are delighted to hear that you are happy with your floor lamp and that our team was able to provide prompt assistance and replacement parts. Your understanding and kind recognition of our after-sales service are greatly appreciated. We look forward to serving you again in the future. Best regards, BulbSquare Customer Support

Response from BulbSquareJul 14, 2026

Dear Customer, We sincerely apologize for the disappointing experience you have had with both the product and our customer service. We fully understand how frustrating it must have been to receive a product with quality concerns and then not receive the timely support you expected. The product quality and electrical safety issues you described are taken very seriously. We will promptly review the matter with our product and customer service teams and investigate the communication history. Please provide your order number through Trustpilot’s “Request Information” option or contact us at [email protected] so we can locate your order and work toward an appropriate resolution as soon as possible. Sincerely, BulbSquare Customer Support

Response from BulbSquareJul 1, 2026

Dear Customer, We sincerely apologize for the inconvenience and the frustration this situation has caused. We understand your concern regarding the lack of tracking updates and the delay in shipment. This is not the experience we want our customers to have. We have already taken your case seriously and are currently looking into this matter with the highest priority. Our team will investigate what happened with the shipment and ensure this is properly resolved for you as soon as possible. We will keep you updated and make sure this is followed up until it is fully resolved. You may also contact us directly at [email protected] for any further assistance. Thank you for your patience and understanding. Best regards, BulbSquare Customer Support

Response from BulbSquareJun 22, 2026

Dear Customer, We sincerely apologize that the shoe bench did not meet your expectations in terms of workmanship, construction, and overall quality. We understand how disappointing and frustrating this experience must have been, especially when the item did not match the product description or images. Your feedback has been taken seriously, and we will prioritize a review of your case with our product and customer service teams. Please contact us at [email protected] with your order details and relevant photos, and we will work to provide an appropriate resolution as promptly as possible. We sincerely regret the inconvenience caused and appreciate you bringing this matter to our attention. Best regards, BulbSquare Customer Support

Response from BulbSquareJun 22, 2026

Dear Customer, We sincerely apologize for the condition in which the lights arrived and for the disappointment this has caused. Receiving damaged items is not the level of quality or service we aim to provide. We take your concerns seriously and will prioritize a review of your case. Please contact us at [email protected] with your order details and photos of the damage, and our team will work to provide an appropriate resolution as promptly as possible. Best regards, BulbSquare Customer Support

Response from BulbSquareJun 17, 2026

Dear Customer, We sincerely apologize for the delay and the inconvenience caused. We understand your concern regarding the lack of shipping updates and your cancellation/refund request. Our team will review this issue as soon as possible and follow up with you promptly. Please contact us at [email protected] with your order details so we can assist you further. Again, we are very sorry for the inconvenience. Best regards, BulbSquare Team

Response from BulbSquareJun 1, 2026

Dear customer, We sincerely apologize for the unpleasant experience and the inconvenience caused. We understand your concerns regarding the table color, material, missing screws, and the installation instructions. Our team would like to further check the product details and help resolve this issue for you. To better assist you, could you please contact us at [email protected] with your order number and photos of the received item, missing parts, and the instruction issue? Once we receive your email, we will review the case and provide a suitable solution, such as sending the correct instructions, arranging replacement screws, or offering further assistance based on the situation. Thank you for your understanding, and we sincerely apologize again for the inconvenience caused. Best regards, Bulbsquare Customer Service Team

Response from BulbSquareJun 1, 2026

Dear customer, We sincerely apologize for the delay and the inconvenience caused. We understand your concern regarding the shipping update. Our team has already started checking this order with the logistics provider to confirm the latest shipment status and actual parcel movement. Please rest assured that we will continue following up on this case. If the package cannot be delivered properly, we will provide a suitable solution, including reshipment or refund, depending on the final logistics result. We have also contacted you by email and will keep you updated there. Thank you for your patience, and we are sorry again for the unpleasant experience. Best regards, Bulbsquare Customer Service Team