BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
BulbSquare (bulbsquare.com) has 159 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
bulbsquare.com
Website
bulbsquare.com
Category
Home Goods Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordered last May the 3rd, the Modern Creative Bear Iron Glass 1-Light Wall Sconce Lamp.
It has been more than a month now, and not received yet. Chat online is off to get an update on the shipment.
I wish I can hear from my order since the money has been taken.
Thanks,
Response from BulbSquareMay 20, 2024
Dear Clémence Pop,
Sorry for the late reply.
Thank you for taking the time to provide feedback on the issues you encountered. Based on the information you provided, we obtained your order number: #B24445, which was placed on May 4th. The transportation method you chose is sea transportation, and the transportation time is 20~25 days. Your order was sent on May 11th, you can track it here:
https://www.canadapost-postescanada.ca/track-reperage/en#/details/LV999224522CN
You can also track it here:
https://t.17track.net/en#nums=LV999224522CN
According to tracking, your package is on its way to Canada Post. It will arrive to you around June 1.
To make up for our apology for not responding to you in time and thank you for waiting, we are willing to provide you with a 5% product discount. Could you kindly withdraw this negative review?
Best regards
Tina
MI
Mitch
I ordered 2 large solar lights.
I ordered 2 large solar lights to mount on my garage. The solar receptors were large, and produced good light. They are very attractive units. The lenses were different in colour, and when I contacted the retailer they were apologetic and sent a replacement light.
I was told I could keep the original. Which was good, since the packaging was lacking and there was some damage that I noticed later. Overall, the service was very good, and would buy from them again. They are a little pricey, but the quality seems good, and even came with a remote for each light.
Response from BulbSquareMay 13, 2024
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
SL
Suzanne L.
My experience was excellent
My experience was excellent! The lights are beautiful, work perfectly and arrived in perfect condition. Their customer service (my rep was Rita) was better than many US companies I have dealt with. Always a timely response. Always resolved any questions I had. My lights arrived even earlier than anticipated. I would definitely purchase from them again.
Response from BulbSquareMay 6, 2024
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
AC
Armel C.
Lamps have cheap quality and they are expensive
The lamp I bought is the Contemporary Scandinavian Solid Wood Iron Cylinder Shade 1-Light Wall Sconce Lamp For Bedroom. I received it in good shape but I had to assemble it which is fine. The parts are of very poor quality. The screws don't turn properly on the bolt and you can tell their quality because of the casting that shows a line around the screws. They are also scratched and more importantly was the arms of the lamp. They look cheap plastic with some residual oil stain you can't remove because the plastic absorbed it.
The shop looks like they are selling high end products. It's a ruse. The price isn't even cheap considering the quality you get.
I will see if I can even return it since it's ship from China.
Update: they want to give me a partial refund on a new product that I request to return the same day I received it. In reality they charged me more money without any reasons and then refund this extra charge. I am still waiting for the refund of the total cost of this product.
Update 2: I have sent proof that you charged me $42.27 and $16.91 and then refund then back. Therefore you didn't refund me anything.
Update 3: they claim to be willing to refund me but never did and focus more on this review than providing a good service. I have give up my $180 and move on. Don't buy from this store unless you are willing to take the risk of losing the money. Their store is advertising the wrong quality product and there is not any descent customer service.
Response from BulbSquareMay 8, 2024
Dear Fouhay,
We are very sorry that our product did not satisfy you, your feedback will help us improve our product.
Based on your refund request, my colleague Ave processed a 35% refund for you yesterday. The refund will be returned to your account within 48 hours.
We noticed that you left a negative review on the website. We apologize again for your dissatisfaction with the product. To show your support for our service, we can provide you with an additional 5% discount on the product. Can you withdraw this negative review? If you are willing, can you contact us at [email protected]? We will process your refund.
We look forward to your reply.
Best regards
Tina
Update:
Dear Fouhay,
We thank you for raising your concerns and we are working hard to improve our services.
On May 7th, we processed your partial refund, you can track it here:
https://cdn.shopify.com/s/files/1/0553/0107/9240/files/171542526065.png?v=1715425289
On May 9th, the refund was deducted from our account, you can track it here:
https://cdn.shopify.com/s/files/1/0553/0107/9240/files/17154253795563.png?v=1715425409
We would like to clarify: We cannot charge your account without authorization to debit.
Could you recheck your account? You can also inquire with your bank with the Acquirer Reference Number (ARN): 74481324129000001729394, 74481324129000001741258.
We value your request for a full refund, and if you are willing to withdraw your negative review, I guarantee that we will provide you with the total cost of the product.
How does that sound to you?
Best regards
Tina
CO
Consumer
Unfortunately I didn't do my homework…
Unfortunately I didn't do my homework on this company and learned my lesson the hard way. This is a scam company. The light we received is of poor quality, not to US safety standards and a huge fire risk. The company disguises the fact that they're not based in the US, and then informs you that you're responsible for any return shipping to China. They offer a partial refund for you to keep the item -- which I'm guessing is their business model as they'd still turn a profit on these cheaply constructed products. Don't make the same mistake I did!
Response from BulbSquareMay 4, 2024
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
DB
DB
Great products very much as shown…
Great products very much as shown online. We had a fixture arrive with shipping damage and it was replaced right away. We also had a fixture stop working within the warranty period and it was replaced right away. Great customer service and follow up!
Response from BulbSquareApr 12, 2024
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
RW
Randa W.
This company is a scam
This company is a scam, they took my money and nothing happened, please I am telling to everyone want to buy light from them take care they will steel your money.
Response from BulbSquareApr 12, 2024
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
CO
Consumer
Never order from BulbSquare!
Never ordering again from this website. I ordered 2 reading lights 6 weeks ago. Still waiting. Terrible!
Response from BulbSquareApr 12, 2024
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
