BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
BulbSquare (bulbsquare.com) has 159 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
bulbsquare.com
Website
bulbsquare.com
Category
Home Goods Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I’m very pleased with my purchase of Retro Pleated Umbrella Shaped 1-Light Decorative Table Lamp. Would have been helpful to include a parts list and assembly instructions. Customer service was excellent.
Response from BulbSquareAug 10, 2024
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
TT
Tobi T.
Outstanding customer service
After initial difficulties with a first set of lights, and a change in manufacturer, I am thrilled with my lights. Could not find comparable in Canada and price was spot on.
Additionally, the customer service I received was outstanding. From the moment I reached out about the first set of lights until the second set were installed and working properly, I had prompt and responsive service from Rita at every turn. I will absolutely order from Bulb Square again!
Response from BulbSquareAug 3, 2024
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Best regards,
John
BB
Ben B.
WOULD NOT OFFER A REFUND
Product did not match the description, the fixture was cheep quality and the return process was impossible. I ended up disputing the charge with my credit card because they wouldn't issue a refund. I would stay away from this company. It's a foreign company marketing to the US of some sort using direct shipping from China.
Response from BulbSquareAug 1, 2024
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
JO
Joshua
Bought 3 ceiling fixtures NONE qworked
bought three fixtures, none worked, flashing, not coming on, blinking, horrible. i could ship back to HONG KONG! but cost more than lamps, what chep, lousy products! DO NOT BUY THEM!
Response from BulbSquareJul 22, 2024
Dear Joshua,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you’ve encountered with the fixtures you purchased from us. This is certainly not the experience we want for our customers.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have? We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you for giving us the chance to improve and fix this. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
Ava
MA
Maysoun A.
A Nightmare Experience
To all potential customers, heed this warning: do not buy from Bulbsquare.com.
My experience with this company has been disastrous. Here’s why:
1. Incredibly Long Delivery Times: I moved into a new house and placed my order in February. Despite their website confirming a delivery timeline of three weeks, I received the first batch of my order in April and the second batch in May. In total, I waited four months for my order. This is absolutely unacceptable.
2. Customer Service: The customer service at Bulbsquare.com is the worst I have ever encountered. They consistently blamed delays on material shortages and falsely promised that my shipment would be ready in a week. This promise was never fulfilled.
Here is the response from customer service:
*"We've encountered some delays due to understaffing at the copper factory".
*"We are awaiting materials from the copper factory, and we estimate that it will take approximately another week before we can proceed with shipping."
Their communication was nothing but a string of empty assurances and fake timelines.
3. Incomplete Orders: When the lights arrived, most were missing installation kits. This oversight added another layer of frustration to an already horrible experience.
4. No Return Policy: To make matters worse, if you decide you no longer want the lights, you cannot return them. The customer service confirmed that returns to China are not possible.
Here is the response from customer service.
"in the future, even if you refuse to pay, they cannot be returned to China. If we were to resend the lights, the combination of production time and air freight would still result in a considerable delay."
5. Management: Trying to escalate the issue is futile. Even if you request to speak with the operations manager, you will only receive an email response offering a discount to close the matter. They do not address the root issues of delay.
In summary, dealing with Bulbsquare.com has been a nightmare. They have proven to be unreliable, unhelpful, and dishonest. Save yourself the stress and avoid this company at all costs.
Response from BulbSquareJul 22, 2024
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at [email protected], or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
LI
Lisa
Rita helped us resolve some problems…
Rita helped us resolve some problems and was phenomenal in customer service. Our chandelier looks beautiful!!
Response from BulbSquareJul 22, 2024
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
SE
Seb
Quick service!
One of the led panels was malfunctioning and they were able to send replacement part and video tutorial on how to fix it. From the purchase to solving the issue, communication was very quick and helpful everytime.
Response from BulbSquareJun 12, 2024
Dear valued customer,
Thank you for taking the time to share your thoughts with us on Trustpilot. We appreciate your honest feedback and are glad to see that you had a positive experience with certain aspects of our service.
We strive to provide the best possible experience for all our customers and take your suggestions seriously. If there are specific areas where you think we could do better, please feel free to share your thoughts with us at [email protected].
We are committed to continuous improvement and ensuring customer satisfaction. Your feedback helps us to refine our services and better meet the needs of our valued customers like you.
Thank you again for your review. We look forward to the opportunity to serve you again and hope to exceed your expectations in the future.
Warm regards,
John
DE
Dewayne
Went above and beyond!
Needed a really hard to find glass leaf for a chandelier that was installed in our house prior to us purchasing it and they were able to match it and send us a replacement. The entire process took less than 30 days from our first email to Bulbsquare until we received the new part! Thank you!!
Response from BulbSquareJun 12, 2024
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
