Buildium is the only property management software designed by property managers for property managers. Buildium’s all-in-one, cloud-based solution allows property managers to be more efficient and take control of every aspect of their business – from accounting and leasing to operations and maintenance. Buildium services more than 16,000 managers of rental properties and associations in 46 countries – totaling over one million units under management. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use.
Buildium (buildium.com) has 792 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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IT & Communication · Boston, Massachusetts
Excellent
IT & Communication · Boston, Massachusetts
Excellent
IT & Communication · Boston, Massachusetts
Excellent
IT & Communication · Boston, Massachusetts
Excellent
792 approved reviews, newest moderated first
Rebecca P.
The software seems really solid. The implementation is terrible. They don't have enough implementation specialist to help with setup. Getting appointments with them are scheduled weeks out and spread too far apart to get any moment on a set up. We have had to delay a failure on our attempt with Buildium, demand a refund, and select another provider. They could be good, they just aren't staffed to make it work.
Partners Real Estate M.
As a new user to the Buildium platform, I have on a few occasions called in to the customer support center for assistance. On each occasion, I am pleased to share, the support staff has been knowledgeable, professional, helpful, and kind. On each occasion my issue has been resolved. Beyond that, this platform is amazing to work with. It integrates several functions of property management that are sometimes only hosted in separate platforms. We are HUGE fans of Buildium and their support team!
Lucas R.
The Buildium is very fast, and the tools are functional. The Buildium's team help when we send tickets.
Brian B.
Buildium is a robust simple to use system that covers all of our Property Management Needs. They continue to update the platform to provide the tools we need to keep growing!
Janet M.
We love the options for our tenants or owners to pay online and they can view their reports and payments. It’s been so fun learning this system! We highly recommend it to others. Wish we could have started sooner with Buildium. We are growing our business and having this system in place with be a great bonus!
Rhonda C.
I have called and submitted a suggestion for a sub class for Rental Owners reports. We have several neighborhoods but only one owner and we need to have a way to report based on neighborhood budget to actuals. Still no way to do this on your software, We may have to look elsewhere to get this software for us if you are not able to create a report to do this for us.
Response from BuildiumAug 2, 2023
Hi Rhonda, Thank you for your review. If you haven't already, please reach out to our customer care team for suggestions on working with this scenario. One such suggestion I can offer is that you can create groups of properties. So if you have several properties within a particular neighborhood, you can make a group that you can then select when running reports. Please check out our support article for more info: https://help.buildium.com/hc/s/article/Groups-1557495008342 Hope that helps! - Charlie
Rachel H.
i have a open case about late fees and i got one response from someone which was about a week and a half ago and since then I've sent two emails and have had no response back. the support team is not very good at responding. There is not option to enter a pet deposit/fee. which most people have animals so I think that should be something that is added. Other than that its a pretty simple program and has been working on my property management end.
Matthew M.
Don't do it. I've been with Buildium for over a decade and their resent changes to credit reports is by far the stupidest change they made. Use to be once the tenant fills out the application and pays the application fee I can just order the credit report. No the tenants has to wait for me to process the application then order the report so an email can be sent to the tenant where they can initiate the process by filling out more information then they approve what they already approved when they filled out the application and paid the fee. Very efficient. Time to find a replacement to Buildium.