BuildiumReviews of buildium.com

My company has been with Buildium since 2014 and deposited well into the millions through their system. For a very long time the customer service and functionality were wonderful. However, over the last 1.5 years things have steadily gotten worse. We switched our management portfolio to new bank accounts last October and it was a mess with funds being deducted from the wrong accounts, being deposited to accounts with different FEIN numbers, or just simply never being deposited. We have been trying to get a $800 deposit back since October of 2022. Multiple reps have said they can't deposit the funds into the new account because the FEIN numbers don't match (but they do). This check has been in the mail now for 6 months. Recently, we submitted a request to increase an accounts deposit limit and it was denied because the rep said that account was on a "funding hold" This make no logical sense since the account already took in $20K that month and the request was to ask Buildium to hold more money on our behalf. We are looking into other options for our portfolio.

Update: 3.19.2023 - Buildium was quick to reach out and inform me that they are actively working to update their support articles and after another week of looking at alternatives, they really seem to have everything we are looking for. Going to give it another try and see how things work out. Hopefully will be updating to 5 stars after getting more comfortable with their product. I spent about a week looking at different rental software, specifically for something that had accounting capabilities. I settled on Buildium because it allowed me to consolidate everything into one application (collect and track rent and leases, send leases for eSignature, and accounting). I just subscribed yesterday and so far it has been an extremely rocky experience. None of their support articles match their current UI. It takes about 15 steps to do anything, their platform is extremely outdated. I submitted a support ticket with some questions I couldn't figure out, and didn't even receive a confirmation email that my request was submitted. I will be cancelling today. I guess just because something has everything in one place, doesn't mean what they have is great.

customer service is terrible. Software is overpriced and outdated. The 1 good feature, the Electronic payments (Epay) for tenant, owner, bill payments is awful. Account will be placed on a 4 business day hold on all transactions. Is this 2010? Software technology is outdated and doesn’t match up to Appfolio at all. I would not waste your money on this software. Reaves Management Group

Been on hold to speak with customer service for an hour this morning.. and counting.

Taking days to post vacancy, Product customer service has deteriorated

Buildium is amazing with many benefits to using the program. It is extremely user friendly and the customer service is wonderful. We've been using it for multiple years now and our potential tenants and current tenants find it a great tool. As for our side of things it is convenient and efficient in all aspects of property management and ownership.

Previously, I rated Buildium improperly because I misread a customer log where the tenant claimed to inadvertently set up 3 auto payments which all hit at the same time. The support team explained to be with logs that my tenant was incorrect and so was I. I deleted my prior review and am submitting this up to date one.

Very diligent in trying to resolve my situation with the system.