Build.comReviews of build.com

This website (trustpilot) made me so fearful to order from this company. I checked their BBB score and it was completely opposite- which left me confused and reluctant to purchase. I have a kitchen remodel coming up and purchased some kitchen products (new Kohler faucet and soap/lotion pump) and crossed my fingers, hoping I wouldn’t have a problem. Well, I ordered on Friday, January 3rd and they were just delivered today, Monday, the 6th. Literally delivered the very next business day! That’s faster than Amazon delivers my packages at times! I purchased from the build with Ferguson website (I guess there is a large plethora of sites under the build.com umbrella). I think many times it’s easier and more common for frustrated customers to leave a review, which can skew perception. I never leave reviews, but if you are here like me, and skeptical to order from this company for the first time, I just wanted to share my positive experience!

Absolute nightmare to deal with. If you ever have an issue and need to do a refund or exchange, you are far better off throwing out the product and saving years of your life. They are impossible to deal with and simply don't care.

Don't take anything for granted with Build. I purchased 2 sets of Blum cabinet hinges from Build. I didn't inspect them when I received them. MISTAKE!! When it came time to install the hinges there weren't any mounting screws. I contacted Build and was told that it is written in with the description that the screws weren't included. I've mounted many, many hinges and never have I run across screws not included. Build is nothing more than a broker house distributing virtually everything for the home. Like any other box store, they save money wherever possible. Blum is a brand of cabinet hinge, and any other outlet includes the screws. I've purchased many sets of Blum hinges from Rockler and always get mounting screws included. You can't blame Blum; Build saves money by not including screws. Do yourself a favor and purchase Blum hinges from a reputable outlet such as Rockler. I know I will from now on.

Their search system works extremely well. Checkout and wishlists work well, too. They often don't have the best price, but it is worth messaging with them to see if they can price-match. I've placed and received three orders with no issues, mostly for small parts like track heads but also one metal kitchen sink. That said, I haven't had to attempt a return yet.

I ordered an expensive item 20 days ago and the website indicated 3 in stock. I called and spoke with two reps who assured me it was shipped. It's still with their shipping company. I should have just bought from Amazon.

Adding my bad review to the others. Something crazy is going on at their shipping department. I received a light fixture crazily packed into a box that it doesn’t really fit in, with no padding. It’s obviously not the way that Ferguson received it from the manufacturer, but it also doesn’t seem like a returned item… just really confused on what is going on and why these choices were made. Fortunately the item appears to be undamaged (haven’t installed it yet) which is only a stroke of luck.

Long unfortunate story, short. I would NEVER order from build by ferguson again! They shipped me a heavy vanity top that was broken into pieces and their support told me it was my problem. I did get a refund for the price, but they did NOT send Fedex back to collect it, so it became OUR RESPONSIBILITY to hire the pickup of this heavy piece, taken to the landfill. I cannot believe they would do their customers like this, but I learned a valuable lesson and am trying to keep you from doing the same.

I ordered 3 cabinet door pulls in the same color. One was a different color. I am now on my 4th shipment attempt to get it resolved. Each time I call, I’m on hold 30 minutes before I speak to anyone. I’m currently at 1:01:55 of hold/chat/hold again time. The second and third deliveries were the wrong item number- both times!! The fourth delivery was the correct item number but wrong color even though my invoice stated the correct color. I can’t imagine ordering expensive things and possibly having to deal with their incompetence. I have their handles in my kitchen and have loved them for more than four years.