Build.comReviews of build.com

On Nov 2, 2024, I placed two orders on Buid.com, Inc (Chico, CA) (a.k.a. “Ferguson Home” and “Build with Ferguson”). The company charged my credit card $1,156.36 and $1,116.42. The first of the ordered items was shipped straight off, as it should have been. The story of the other (order number 90383184) is truly sad. On Jan 3, 2025, I was promised via email that it will be shipped on Jan 30. On Jan 24 the promise was to ship on Feb 5. On Feb 24 they promised to ship on March 11. On March 15 promised March 27. On April 16 they promised to ship on April 27. Their credibility in my eyes dropped down to zero. I repeatedly asked Build.com to cancel this order and refund my money (which they kept for no good reason for many months). I keep getting in response new promises to ship the ordered item, and no refund. I retained all their emails for possible legal proceedings. I won’t back down in the face of this blatant breach of contract. I will get my money back via credit card or, if necessary, via the court of law. Naturally, I will never again do business with Build.com and warn others to avoid it: every name Build.com uses should be a red flag.

I placed an order for a product they said was in stock and would ship within a few days. They charged my card immediately. A week went by, then they sent an email that the item is back ordered for over a month! I found the item available on another site and tried to cancel the order at Build.com. They said they couldn't cancel unless their vendor allowed them to cancel. I had to talk to a manager and force the issue in order to cancel the order. Will not do business with them again.

I will never purchase here again. I made one purchase and returned it in the original unused condition and they took out about ten dollars. They did not return the whole amount. It's not worth calling over that, but I will voice my opinion in several places saying to stay away. I cannot trust this place.

I orgered a 2700 dollar washer and dryer and they sent me a 400 dollar chest freezer and now they are saying they gave me my item and I cant get my money back... Dont use this company!

I bought many products on Build,com and the quality was fine. I bought several different handles and knobs to see what we liked. When I went to return the ones we didn't use, the is a $7.00 charge to mail EACH ONE back and they all go back to different places so the refund is already $7.00 less than you paid. I waited 6 weeks to receive a refund on two items that totaled less than $8.00!! And, it showed they had received it and the refund would be issued a month later. I did not receive my refund until after I was on the chat line for close to 45 minutes asking where my refund was. She said they were "backed up" It is fraud and it was for less than $8.00!! DO NOT USE THIS COMPANY

Want return calls

They are the worst order. The package never came igot lost and now they charge me $150 refund fee because I never received the package and I supposed to send it back. Is that crazy?

Horrible product and horrible customer service