BT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
BT-Miners (bt-miners.com) has 445 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
bt-miners.com
Website
bt-miners.com
Category
Banking & Money
Location
Ballston Lake, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 46% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Excelente! Todo muy ordenado.. Genial.. volveré a comprar.
Response from BT-MinersNov 5, 2025
Dear Customer,
Warm thanks for your 5-star review and ongoing trust in BT-MINERS. It is customers like you that motivate us to keep improving our solutions.
We value the opportunity to serve you and are committed to providing consistent, high-quality support for your long-term needs. If there is anything we can do to enhance your experience further, please do not hesitate to let us know.
Once again, thank you for your support. We are excited to grow together with you.
Best regards,
BT-MINERS TEAM
LO
louie O.
Not sure what happened,but my order…
Not sure what happened,but my order didn't go through,even after multiple attempts. Great fraud protection,but difficult to complete a purchase. Company did reach out after my review,showing their dedication to customers. I have upgraded my experience from 1 star to 3. I decided to go with a different company to purchase the product. Once they fix payment issues,I believe they will receive higher reviews.
Response from BT-MinersNov 5, 2025
Dear Customer,
Thank you sincerely for your 3-star review and positive feedback—it means a lot to the entire BT-MINERS TEAM.
We also want to take a moment to address the credit card verification process you mentioned. While we understand it may have added a few extra steps, this careful review is designed to protect both parties, ensuring the security of your transaction and safeguarding your funds. Your patience throughout this process is truly appreciated.
We will continue to balance efficiency with safety, striving to deliver a secure and smooth experience for every customer. Should you need further assistance in the future, please feel free to reach out.
Best regards,
BT-MINERS TEAM
LH
Leon H.
The payment took a little time to go…
The payment took a little time to go through but support was quick to respond and help when I had concerns. I haven't received my miner yet, but I trust and look forward to receiving it.
Response from BT-MinersNov 5, 2025
Dear Customer,
Warm thanks for your 5-star review and ongoing trust in BT-MINERS. It is customers like you that motivate us to keep improving our solutions.
We value the opportunity to serve you and are committed to providing consistent, high-quality support for your long-term needs. If there is anything we can do to enhance your experience further, please do not hesitate to let us know.
Once again, thank you for your support. We are excited to grow together with you.
Best regards,
BT-MINERS TEAM
KB
Keagan B.
Payment is a pain via credit card…
Payment is a pain via credit card having to submit proof of identification, but nice selection. Prices seem good until shipping costs are added. Overall I decided to purchase because buying directly from Goldshell was out of stock
Response from BT-MinersNov 5, 2025
Dear Customer,
Thank you sincerely for your 4-star review and positive feedback—it means a lot to the entire BT-MINERS TEAM.
We also want to take a moment to address the credit card verification process you mentioned. While we understand it may have added a few extra steps, this careful review is designed to protect both parties, ensuring the security of your transaction and safeguarding your funds. Your patience throughout this process is truly appreciated.
We will continue to balance efficiency with safety, striving to deliver a secure and smooth experience for every customer. Should you need further assistance in the future, please feel free to reach out.
Best regards,
BT-MINERS TEAM
BH
B.H.
Fast & quality response time!!!
Had a few questions before my purchase and used the chat button… had a nice quick conversation with all my questions answered within minutes
Response from BT-MinersNov 5, 2025
Dear Customer,
Thank you so much for your 5-star review and positive feedback. We truly appreciate you taking the time to share your satisfying experience with BT-MINERS.
Your recognition is a great encouragement to our entire team, and it strengthens our commitment to delivering reliable products and professional services. We look forward to continuing to support your needs in the future.
Should you have any further questions or require assistance, please feel free to contact us anytime.
Best regards,
BT-MINERS TEAM
JN
Jared N.
Need to improve drastically
Order BTM2025#78155:
Payment process through Coinbase payment option was slow and difficult. Bt miner kept asking for transaction ID from Coinbase. If your Coinbase account isn't a merchant account it is not available most of the time. After BT Miner received bad initial review I got an email from mollpbt-miners.com demanding to change my review after changing the order status to processing. Order has not changed since October 13 and it is now October 21. Need to improve payment process and logistics drastically if they want to retain customers. I don't know if I will receive my order at this point. I will purchase from the manufacturer directly instead of BT Miner in the future.
Response from BT-MinersNov 5, 2025
Dear customer,
We’re truly sorry for any inconvenience this may have caused you—let us walk you through what happened to clarify things.
About the Coinbase payment issue: You reached out to Coinbase earlier, and they confirmed it was a matter on their end. After we double-checked your payment details, we went ahead and approved your order right away. These steps might feel a bit tedious and time-consuming, but they’re all necessary to make sure every transaction is accurate and to protect both you and us.
When it comes to shipping, we always follow the order queue strictly—this way, we can keep things fair for all our customers. The machine you bought is from our October batch, and we actually shipped your package this week! We hope you’ve received our system email with the tracking number by now. The tracking number is 1547669303 from DHL. Your package should reach customs in 3-7 business days, so keep an eye out for an SMS from DHL—you’ll need it to pay any customs duties.
Every review we get—whether it’s positive or points out areas we can improve—means a lot to us. We’ve been going through every detail of your experience to make sure we do better, and we truly hope we’ve addressed the concerns you had with the payment and shipping process.
If our follow-up and the updates on your order have made things feel better, would you be open to considering revising your earlier review? It would mean the world to our team that’s working hard to get every customer a smooth experience.
And please don’t hesitate to reach out anytime—whether it’s a question about your package, or anything else that’s on your mind. We believe every issue can be talked through and solved, and we’re here for you whenever you need.
Best Regards,
BT-MINERS TEAM
MC
michael C.
Veerey good e
Veerey gooe
Response from BT-MinersNov 5, 2025
Dear Customer,
Thank you so much for your 5-star review and positive feedback. We truly appreciate you taking the time to share your satisfying experience with BT-MINERS.
Your recognition is a great encouragement to our entire team, and it strengthens our commitment to delivering reliable products and professional services. We look forward to continuing to support your needs in the future.
Should you have any further questions or require assistance, please feel free to contact us anytime.
Best regards,
BT-MINERS TEAM
BR
brad
It was easy and the add sercuity gave…
It was easy and the add sercuity gave me peace of mind.
Response from BT-MinersNov 5, 2025
Dear Customer,
Warm thanks for your 5-star review and ongoing trust in BT-MINERS. It is customers like you that motivate us to keep improving our solutions.
We value the opportunity to serve you and are committed to providing consistent, high-quality support for your long-term needs. If there is anything we can do to enhance your experience further, please do not hesitate to let us know.
Once again, thank you for your support. We are excited to grow together with you.
Best regards,
BT-MINERS TEAM
