BT-MinersBT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
BT-Miners (bt-miners.com) has 445 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Banking & Money · New York, New York
Excellent
Banking & Money · New York, New York
Excellent
Banking & Money · Brooklyn, New York
Excellent
Banking & Money · Valley Stream, New York
Excellent
445 approved reviews, newest moderated first
IS
Have been buying units for several years. Very easy to communicate and discuss options. Once paid, very fast shipping (less than a week in my experience). Recent order was for 10 units and trust is important and bt-miners have earned the trust.
Damien T.
Love there service
Joseph P.
I'll update this review as the process evolves. I ordered an in stock item on October 29th. As of now November 5th my order is still pending. Kind of expected it to ship by now, but with a weekend thrown in it's still within a reasonable amount of time.
Response from BT-MinersNov 18, 2025
Your miner was shipped in early of the month. Have you received it?
Luis C.
My experience with BT-Miners has been frustrating. At the time of purchase, I was told that I would only need to pay a minimal customs fee. However, this turned out to be inaccurate. The shipment was held at customs and I was asked to provide additional documentation such as the invoice and proof of payment. After several communications, they sent me a brand new unit. Thanks BT-miners for your support.
Response from BT-MinersNov 18, 2025
Hi there, We’re truly sorry for the frustration this situation has caused — we completely understand how upsetting it is when customs clearance does not go as expected. Recently, U.S. customs has strengthened their review requirements for imported mining equipment. This policy update affected several shipments To ensure you receive your miner without any further issues, we have already arranged a new replacement shipment for you Thank you for your patience, and again, we sincerely apologize for the inconvenience you experienced. If you need any additional assistance, please feel free to reach out — we’re here to help.
MICHAEL A.
Good products at a good Price
Response from BT-MinersNov 5, 2025
Dear Customer, Thank you so much for your 5-star review and positive feedback. We truly appreciate you taking the time to share your satisfying experience with BT-MINERS. Your recognition is a great encouragement to our entire team, and it strengthens our commitment to delivering reliable products and professional services. We look forward to continuing to support your needs in the future. Should you have any further questions or require assistance, please feel free to contact us anytime. Best regards, BT-MINERS TEAM
JB - Houston, Texas, U.
Just ordered Canaan Avalon Q. I had read many reviews of the ID verification being a hassle. I called their USA number 813-820-0668 and spoke to the representative and she did confirm it’s required only for first purchase. Once an account is established and nothing changes, the system “knows you”so to speak and doesn’t suspect fraud or scam orders. Regardless if this, it actually was nothing to it. I put my credit card information in and placed the order and then I was prompted to upload a photo of my driver license which of course matched my order. So I’m assuming that was the extent of ID verification everyone complained of.. unless I’m missing something, there was nothing to it. Note: I did have to pay a hefty fee for shipping ($250.00) plus a credit card fee of $100.00. Outside of this, painless transaction so far. Will see how long it takes for my order to arrive I guess.
Response from BT-MinersNov 5, 2025
Dear Customer, Thank you so much for your 5-star review and for providing the documentation to verify the legitimacy of the cardholder’s transaction. This information is crucial as it helps us safeguard the security of both parties’ transactions and uphold the integrity of our business interactions. We truly appreciate your cooperation in this process. Additionally, we’ve noted via the DHL website that your package has been successfully delivered and signed for. We hope you enjoy a smooth and productive mining experience with your equipment. Should you have any questions or need further support down the line, please don’t hesitate to contact us. Best regards, BT-MINERS TEAM
JJ
All works fine , services could be cheaper
Response from BT-MinersNov 5, 2025
Dear Customer, Warm thanks for your 4-star review and ongoing trust in BT-MINERS. It is customers like you that motivate us to keep improving our solutions. We value the opportunity to serve you and are committed to providing consistent, high-quality support for your long-term needs. If there is anything we can do to enhance your experience further, please do not hesitate to let us know. Once again, thank you for your support. We are excited to grow together with you. Best regards, BT-MINERS TEAM
Endi D.
I ordered the GSminer for mining XTM, and after 4 days of use, it’s been performing great so far. The setup was very easy, and it’s impressively quiet for a miner—you can barely hear it running. I did experience an issue with the power supply, which went bad after about 12 hours of operation. I’m currently using a desktop power supply as a replacement and have reached out to BT-Miners about the issue. They were very responsive to my questions before the miner arrived, so I’m hopeful they’ll handle this quickly. Shipping took a little over two weeks, but overall, I’m satisfied with the miner’s performance and the company’s communication so far.
Response from BT-MinersNov 5, 2025
Dear Customer, We are delighted to receive your kind review and thrilled to know you are satisfied with our products and services. Your feedback is vital to us—it not only validates our efforts but also guides us to keep refining our offerings. Rest assured, BT-MINERS will continue to uphold high standards to meet and exceed your expectations. Thank you again for your trust and support. We look forward to serving you again soon. Sincerely, BT-MINERS TEAM