B-Stock SolutionsReviews of bstock.com

Spoke with Ananda today about getting some account issues square away and I must say this was the best customer service I've received in a while! She was understanding and went above and behind to make sure everything was fixed before ending the call. 5 star service!

Shipping is outrageous ? Besides shipping cost, I ask that an order be consolidated since it was at the same location and the same destination and it was separated to be charged double.

Not satisfied the way the dispute was handled. Took way to long for the dispute to be resolved and way too much leverage was given to the seller. The mediation process needs improvements

I've had a 5 star experiences and a 1 star experience. Which is why B-Stock gets a 3. Probably deserves better but no-one likes getting scammed. The platform is good, a bit strange how you have to sign in separately to all the channels instead of having a central page. Check the feedback as some suppliers are not great.

Very good cooperation,very helpful service.nice communication.successful work.

Ananda was amazing with a positive attitude and all the answers to my questions.

Hi I wanna let you know that you have verrrrrry professional worker or representative Ananda .She is professional ,fast thinking ,solving all my situation and cares about B-Stock customers so much .So in my all respect to other reps please ask Ananda to train them and all your customers will be happy and satisfied .So thanks Ananda you are champion 1 place )

First of all, all the customer service people I spoke with were absolutely fantastic! Victoria, Ally, Balty, Ananda, etc. All great and kind people who helped me to resolve my issue. The great people that work there are the only reason I give a 2 star and not a 1 star... -- BUT BUYER BEWARE!-- Rather instead what I take issue with is company/website B-Stock itself and their terrible business practices. In my case, I was very lucky in that I was able to get a full refund back to my bank account (which as the customer service people themselves told me is very rare) and relatively quickly after about a week of calling and discussing with them back n forth over the phone/email... So what happened specifically is that I bid on an auction of old video games, but it turned out that they were reproduction games and not original games which greatly diminishes their value. The auction I won was very misleading/dishonest in presenting their value and what they actually were (perhaps because the seller was simply unaware but who knows). A major problem is that the B-Stock website gives me as the buyer no ability to be able to check the seller's profile or any contact information that I could use to ask any questions about the ongoing auction before bidding on it. It can look good based on the pictures or the auction manifest but end up being something completely different than what you thought you were getting! Only after taking a massive risk and winning/paying for the auction (over $2k) was I able to get the email address/phone number of the seller to be able to ask any questions about the auction that I won. Very lucky for me that the seller actually responded to my emails and was semi-truthful about the games after I further scrutinized what he was selling. After a bit of back and forth he admitted that they were reproduction games and not original as I further questioned him and asked for more proof about it. I told him I needed to cancel the auction and get a refund... and again very lucky for me that the seller was willing and agreed to that! I then proceeded to call customer service and showed them the email I had with communication from the seller as proof and as a basis to be able to get a refund. Now keep in mind, If the seller had been completely untruthful, unresponsive or unwilling to cancel the auction, I would have been stuck with a bunch of fake junk games hardly worth even a fraction of what I paid for them. B-Stock does little to nothing to offer protection to the buyer from scams or issues that might come up as I later read and heard from all the horrible reviews. They have a supposed "dispute process" after you first receive the order, but the odds of you getting your money back if something is wrong with the order at that point is very low if not close to zero. B-Stock is terrible for offering little to no info about the auctions that they host on their site, with no ability to contact the sellers or ask any questions prior to bidding/buying on the auctions. B-Stock specifically demands for Bank Wire payments only, which means if something goes wrong, they hold all the power in deciding what happens with your money! At least with a credit card or through PayPal payment there is an additional intermediary who can be a righteous judge in the transaction. They know that, and so they demand Bank Wire payments only to them so they can hold all the power in their own hands. The only way you would be able to fight B-Stock in their decision would be to take them to small claims court which will be quite the hassle for most people should it come down to that. Also they do very little to investigate or vet their sellers, almost anyone can sign up, pay a small $99 monthly fee and sell a bunch of garbage to you under the pretense that their "might" be something of value there that you can resell for your business. I have no doubt their website is full of scammers that take advantage of their awful negligent system as well as the unsuspecting new buyers. BUYER BEWARE as it's best to stay away! You are far more likely to get screwed over and lose money than you are to find a good deal that might earn you some profit.