B-Stock SolutionsReviews of bstock.com

esperienza normale ne positiva ne negativa!

Good morning, I have not received any emails regarding this matter, neither on January 20 nor on January 29. I kindly ask you to resend that email. Order a2z42950 I submitted a report regarding the missing 40% of items on the ordered pallet on January 14, 2026. Despite 23 days having passed since I sent the report, I have not received any response. I am counting on your prompt contact regarding this matter. Edit Delete Share B-Stock Solutions logo Reply from B-Stock Solutions 10 hours ago Thank you for sharing this feedback—we understand how frustrating a delay like this can be. We did send follow-up emails on January 20 requesting additional information, with another reminder on January 29, but it appears we did not receive a response. It’s possible those messages were filtered to a spam or junk folder, so we recommend checking there just in case. We’re happy to continue reviewing this as soon as we receive the requested details and appreciate you reconnecting with us.

I have had several issues (cancellations/late arrivals etc) I am still learning the process, but recently I have had a slew of issues that are not being handled efficiently or effectively. I currently have an order in transit for 31 days as of today. I called Bstock last week in attempt to get this matter as well as refund credits for 2 cancelations. We made a plan and set out to execute. I then began to recieve emails from finance threatening account suspension for unpaid orders I was forced to make to keep my business afloat due to cancelation. I was also under the impression as a result from the CX service call that we were on track to get me refunded and pay the new orders. I mentioned this to Felix in finance more than once and was made to feel as if I was lying. I asked him repeatedly to contact me via phone so I could explain the intracranial nature of my issues. He made no attempt to say he would or would not, instead he ignored that all together. After realizing the truth was not registering with Felix, I called Cx services myself. I was met with Sonia. She was thorough, thoughtful, explained the processes to me and assisted me for over an hour due to all of these pending issues. She was amazing compared to the polar opposite interaction I had with Felix. To make matters worse, as I was reviewing my emails from the call in to Sonia, I found one from 4:53pm from Felix, declining any extension, so we can get this figured out. Moving back to the order that has been in limbo for 31 days.... Sonia went above and beyond providing me with all of the information needed in contacting ArcBest. I called them immediately after I got off of the phone with Sonia. ArcBest informed me that they are no longer in possession of that order and to contact a shipping partner. So, I contacted them. The following is the result of that interaction: They did not have record of possession of my order. They refused to take my contact information (if you look at my initial issues documentation, I was having issues with my contact information not porting over to them accurately). They stated they needed to have my order to even update any contact information. I was told by the shipping partner to call back at 630 to 730 pst. I have been calling for almost an hour and their office is closed. This seems super messed up as I spent over an hour of someone in Bstock cx services time and my own time to straighten this out on the phone. I asked repeatedly for the person in finance to call me so I could explain the situation, but was not acknowledged when I offered that as an option. There are two seperate departments with conflicting processes and flows that do not balance nor do they check one another. I understand the issue on my end, but the error was made in ignorance not malice. I am still learning the process, but can't help to feel slighted in these several outstanding issues I have with Amazon Marketplace, and now the person in finance on Bstocks team that is refusing to hear that I was told on 2 seperate occasions that we ( cx service and myself) already had a plan in place. He even made reference of me being misleading or lying when I mentioned the call I made last week. I would never lie about my business. I am sorry others do, but that is not me and I should not be meant to feel like a fraud for no reason. I will be submitting the information in this email as well to hopefully encourage better handling of processes in the future. With the documentation available, I do not see the issue here and am wondering now where I stand with my supplier. It isn't great business when your customer leaves the situation feeling terrible for no reason at all. To be completely honest, this doesn't even speak to 50% of the issues I have had since partnering. I would like to notate as well this is the only available option for my small business in my location, Amazon Marketplace is the only one that is reasonable with shipping and Bstock Blue shipping for Amaon is far too expensive. I have tried other marketplaces like Costco for example. The pricing was right, but in two loads, I received A/B graded items..... most everything was ripped torn or defective. I couldn't believe it, but did not want to complain at the time... the issues keep piling up. I have never written a review like this. I wouldn't want someone to do this to my business, but after being met with conflicting answers, plans being made and then refuted by another department... I felt someone in a high level should know that the efforts being made by Cx are being blocked by a singular person who refused to complete their due diligence in speaking to the Cx to sort out the matter. I like the merchandise I have gotten from Amazon Marketplace, but it's kind of hard to screw up overstock new items... if you get everything you paid for. Thank you and I am sorry.

I'm disappointed with the seller's pricing. A freight cost of $901 should really be $538. Additionally, the website isn't very informative or user-friendly when searching for information. However, I’m pleased with the overall B-Stock Solutions team. Customer service has been pleasant, and Eileen stands out as one of the best representatives I’ve spoken with. While I didn't get exactly what I wanted, I feel I have a better understanding of the process, which is why I'm giving 3 stars. For B-Stock's customer service and Eileen, I'd rate them 5 stars! As for risk management, I’m still undecided.

I've had a 5 star experiences and a 1 star experience. Which is why B-Stock gets a 3. Probably deserves better but no-one likes getting scammed. The platform is good, a bit strange how you have to sign in separately to all the channels instead of having a central page. Check the feedback as some suppliers are not great.

While we have been able to sustain our business on Bstock for the past several years, it seems the quality of the product from several market places has declined significantly. Not only has the product been reduced per load, the shipping costs has increased. Also, the requirements to file dispute has increased, due to missing pallets or items per pallet. Upon receipt of every load, we take pictures of every pallet and the signed BOL, as required, to make sure our bases are covered for any claim. For the future, we have found other substantial avenues to sustain our business at this point. Hopefully, Bstock will require the sellers to provide images of each pallet, box, lot, on their marketplace, and uphold the standards to each vendor as advertised in each listing. We also hope that they will not allow a vendor to completely cancel a load just before delivery, which just happened today, and not provide an immediate refund. I gave this a 3-star based on previous experience and business practice.

not being able to to have a self pickup option rather than everything is shipped at a rather high cost is why we do very little with them verses other companies. If they offered self pu we would do much more with b stock. also they do not offer fee free payment direct online.

UPDATED 3. 12. 2021 I should have paid attention to the reviews, I thought it is one single item I was bidding on. I won it and paid for it about a month ago so far I did not receive the item and I can not get any help from customer service. Poor poor poor business. You have been forewarned. TODAY is March 12, Custmer support did contact me and the seller, and finally resolved the issue. They did refund all of my money, I thought it took too long, but better late than never.