Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
B-Stock Solutions (bstock.com) has 486 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
bstock.com
Website
bstock.com
Category
Malls & Marketplaces
Location
San Mateo, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 57% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I enjoy buying from B-Stock, but their dispute process has eroded my trust. As a small business, I rely on B-Stock to mediate fairly between me and giant corporations.
10/7: Received 2 of 5 pallets. Called Support. No callback.
10/8: Emailed. No reply. Scheduled call.
10/9: Mediation missed call. Dispute instantly denied.
10/11: Told rep was out of office despite calendar availability.
10/12: I sent requested documents.
10/13: I was promised resolution assistance.
10/15: Emailed mediation. No reply.
10/20: Emailed mediation again. No reply.
Several weeks, missing pallets, no resolution.
-LB
MS
Mohammad S.
Our expDisappointing Customer Service and Dispute Resolution – Buyers Bewareerience with B-Stock has been…
Our experience with B-Stock has been extremely disappointing. As a wholesale buyer, we expect transparency, accountability, and reasonable support when issues arise with purchases.
Unfortunately, when problems occur, the dispute resolution process is frustrating, slow, and often leaves buyers without a satisfactory solution. We have experienced issues involving merchandise that did not meet expectations, including devices with unresolved SIM-lock problems, and have struggled to obtain timely resolutions.
B-Stock collects its fees, but when something goes wrong, buyers can be left dealing with the financial consequences and an ineffective dispute process.
A marketplace handling high-value wholesale transactions should provide better customer support, clearer accountability, and a fair process for resolving legitimate complaints.
Based on our experience, we have lost confidence in B-Stock's ability to protect buyers and handle disputes fairly.
I strongly recommend that other wholesale buyers exercise caution, understand the risks, and carefully review the dispute policies before committing significant funds.
Response from B-Stock SolutionsOct 16, 2026
We're sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it can be when merchandise doesn't meet expectations, especially when it impacts your business.
At B-Stock, transparency is an important part of how we operate. We make our marketplace policies, item conditions, fees, and purchasing terms available to buyers so they can make informed decisions before placing a bid.
As a recommerce marketplace, B-Stock does not physically handle or inspect the inventory sold through our platform. We rely on our sellers to accurately represent their merchandise, and when items don't match the listing, our dispute resolution process is designed to help address those concerns.
Our dedicated Mediation team works with both buyers and sellers to review the available information and pursue fair resolutions based on the applicable marketplace policies. While the outcome may not always be what either party had hoped for, our goal is to provide a fair and consistent process.
We also recognize that timely communication is important, particularly when a buyer has concerns about their purchase. Your feedback about the dispute resolution experience is something we take seriously.
We haven't been able to identify your specific transactions from the information provided in this review, but we'd welcome the opportunity to look into your experience further. We've reached out through TP for your order details so we can better understand your concerns.
We appreciate your feedback and the opportunity to address it.
AN
Abdullah N.
Really but platform for their business
Really but platform for their business
Response from B-Stock SolutionsOct 1, 2026
Thank you for the 5-star review! We’re glad to hear B-Stock has been a helpful platform for your business. We appreciate you being part of the B-Stock marketplace and wish you continued success!
EB
emanuele B.
esperienza normale ne positiva ne negativa!
esperienza normale ne positiva ne negativa!
Response from B-Stock SolutionsOct 1, 2026
We’re sorry this purchase did not meet your expectations. We reviewed your account and the four lots referenced in your review, and all four were listed and sold as Customer Returns.
Customer Returns inventory is merchandise that has previously been sold to a consumer and returned. As stated in the auction condition information, these products are not inspected for functionality, may show signs of use, may be missing parts or accessories, and are sold as-is. The manifest is also provided as a reference and is not a guarantee of the exact condition or contents received.
We understand that liquidation inventory can be very different from purchasing traditional retail or even standard wholesale merchandise, especially for buyers who may not be familiar with the risks associated with Customer Returns. Buyers looking for inventory with more consistent condition may want to consider Like New inventory, although these lots will typically sell at higher prices.
We also reviewed the dispute history associated with these purchases. A dispute was submitted for one of the lots and a partial refund was provided through that process. We do not see disputes submitted for the other lots. Buyers are required to report qualifying issues within five business days of receiving an order so our mediation team can review the documentation and work with the seller toward a fair resolution.
B-Stock has operated for more than 17 years and provides the marketplace technology used by many of the world’s largest retailers to sell liquidation inventory. We do not warehouse, handle, or inspect the merchandise sold through the marketplace. When an issue does arise, however, our mediation team is available to review the documentation from both the buyer and seller and help resolve disputes as fairly as possible.
We understand that this was a frustrating experience, but we also want to be clear about the condition in which these four lots were offered and the expectations communicated before purchase.
AN
antodedo
Today i received a 3 pallets batch from…
Today i received a 3 pallets batch from an auction won, it supposed to jave 75 items as the manifest was showing.
I reach to the storage area i found that yes they where 3 pallets, but on them i found only 14 items , many of them not even in the manifest.
61 items missing.
My question is, who is the scammer here?
B stock europe, amazon italy Novara, the shipper, who is the scammer??
Shame on you, i will inform the authorities here in italy yo stop this conning comoany.
Lets see what they will say now after the dispute is open.
I filmed all before opening the original wrapping made by them.
They asked me the proof of it, jow im askibg them the proof that they put all the items on the pallets before it left.
One more thing, no one informed me that the truck left , no tracking number, no onfo at all, on the auction bods area won in my account it still says ,ready for shipping.
Mickey mouse would handle better your multi millions dollars company.
Again shame in you !!!!
Response from B-Stock SolutionsOct 1, 2026
We’re sorry to hear about the significant discrepancy you reported with this shipment. The auction was listed as 3 pallets of Home Improvement & Auto Goods containing 75 pieces, and we understand why receiving substantially fewer items than expected would be concerning.
B-Stock has been operating for more than 17 years and provides the marketplace technology used by some of the world’s largest retailers to sell liquidation inventory. B-Stock does not warehouse, handle, pack, ship, or physically inspect the merchandise sold through the marketplace, so we are not in a position to independently verify what was placed on the pallets before shipment.
That is why we have a formal dispute and mediation process for situations like this. We can see that a dispute has been opened and that one of our mediators is actively working on your case. She will review the documentation provided by both you and the seller, including the evidence you have submitted, and work toward a fair resolution based on the information available.
We also understand your frustration regarding the lack of shipment updates and the order status still showing as ready for shipping. That experience is not what we want for our buyers, and we appreciate you calling it out.
At this point, the dispute process is the appropriate place for the missing inventory claim to be fully reviewed. Our mediation team will continue working with both you and the seller toward a fair resolution.
VA
Vic A.
Eileen was great and very helpful with…
Eileen was great and very helpful with helping me resolve my issues, thanks Eileen it is very much appreciated
Response from B-Stock SolutionsOct 1, 2026
Thank you for the 5-star review! We’re glad Eileen was able to help get your issue resolved. We’ll be sure to pass along your kind words to her. We really appreciate you taking the time to recognize her support!
RS
Robert S.
Bardzo profesjonalna i cierpliwa…
Bardzo profesjonalna i cierpliwa obsługa przez pracownika Yemil. Wykazał się dużą wiedzą, zaangażowaniem oraz chęcią pomocy w celu rozwiązania problemu. Polecam
Response from B-Stock SolutionsOct 1, 2026
Thank you for the 5-star review! We’re so glad Yemily was able to provide patient, knowledgeable, and helpful support. We’ll be sure to share your kind words with him. We really appreciate you taking the time to recognize his service!
Dziękujemy za 5-gwiazdkową opinię! Bardzo się cieszymy, że Yemily zapewnił cierpliwą, kompetentną i pomocną obsługę. Z przyjemnością przekażemy mu Państwa miłe słowa. Dziękujemy za poświęcenie czasu na docenienie jego wsparcia!
KJ
Kate J.
Yemily is so helpful
Yemily is so helpful! quick and straight answering questions!
Response from B-Stock SolutionsSep 5, 2026
Thanks so much for your 5 star review! We couldn't agree more, Yemily is all those things and more. We'll make sure she sees this, we know it'll make her day.
