Hasan R.
I’ve had a deeply frustrating and…
I’ve had a deeply frustrating and disappointing experience with B-Stock, and I want to share the details to prevent others from going through the same nightmare. Here’s the full story: I placed an order with B-Stock totaling $17,741.65, purchasing items that were explicitly listed as new. However, what I received were used, damaged, and defective items. I only received 9% of the load in new condition, they were unsealed, raising serious concerns about tampering. The auction description clearly stated that the items were sealed and in their original condition. They also failed to organize the products on pallets and proceeded to throw items in the pallets, Many of the products were in a state far worse than what could be classified as “new,” including scratches, dents, missing parts, and severe damage that rendered them completely unusable and some completely missing units or been replaced with a different item in wrong packaging, 85% of all items came with box damage . The condition of the items was nowhere near the quality advertised, and it was obvious these products had not undergone any proper inspection or quality control. When I reached out to B-Stock, I was offered a refund of 7,179.04. This was extremely disappointing, as I had paid for new products, not heavily damaged or used goods with labels from target saying items defective as its a salvage load. The refund offered did not come close to covering the costs of what I had paid or the losses I incurred from receiving such low-quality products. Shipping Costs: A Major Issue One of the most infuriating aspects of this situation was related to the shipping costs. During the mediation process, I was explicitly told by B-Stock’s mediator that I would be refunded for the shipping costs based on the refund amount. The shipping alone cost me nearly $2,000. However, despite these assurances, and 91% discrepancies with the order i paid for, I was never refunded a single dollar for shipping. They blatantly ignored the promise made by their own mediator, further adding to the financial burden I’ve had to deal with throughout this ordeal. A Completely Broken Mediation Process The mediation process at B-Stock is inefficient and completely biased in favor of the sellers. I was promised adjustments and refunds that never materialized. Communication was slow and unprofessional, there were stretches of three or more business days without any response to my emails, even though I was facing significant losses. For a transaction involving thousands of dollars, this level of customer service is unacceptable and untrustworthy. Summary of Issues: • Misleading product listings: Items listed as new arrived damaged, used, and defective. • Inadequate refund offer:$ 7,179.04 was offered after misrepresentation of 91% of the load. I denied this amount. they reached out a week later with a higher refund of $10000. And i wasn’t given a chance to deny the amount the second time. • Failure to refund shipping costs: Despite being promised by their own mediator that I would be refunded for shipping costs (totaling nearly $2,000), no refund was ever provided. • Unprofessional mediation process: Slow and unresponsive communication, with multiple delays, leaving me to follow up repeatedly with no resolution. Conclusion In my opinion, B-Stock’s business practices are deceptive, and their mediation process is designed to protect sellers of defective goods while leaving buyers stuck with unusable items and minimal recourse. They have completely failed to take accountability for the issues with my order, despite the overwhelming evidence of their failure to deliver on what was promised. If you are considering doing business with B-Stock, think twice. They mislead buyers with false listings, do not honor commitments made by their mediators, and leave you hanging without proper communication or resolution. Based on my experience, I would strongly advise against trusting them with any significant purchases. Rating: 1/5—I would give them 0 if possible. Proceed with caution, or better yet, avoid them entirely.